Customer Services Advisor - Peterborough

Halfords

May 13

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Peterborough

Requirements

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
Some knowledge and skills in car parts fitting and cycle repair
Some experience of working towards and achieving sales targets

Responsibilities

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What skills and experience are necessary for this role?

Ideally, candidates should have some experience with fitting car parts and cycle repair, even if it's just as a hobby. However, training will be provided to develop the necessary skills for the role.

What will the main responsibilities be in this position?

The main responsibilities include providing excellent customer service, fitting car parts, and repairing bikes.

Will ongoing training be provided for this role?

Yes, there will be training in place to ensure that all employees have the skills necessary to deliver market-leading standards of service.

What is the work environment like in Peterborough?

The work environment in Peterborough is fast-paced and customer-focused, with a strong emphasis on providing high-quality service to all customers.

Are there opportunities for career advancement within the company?

Yes, there are opportunities for career advancement within the company for motivated and dedicated employees.

Halfords

Retail & Consumer Goods

Industry

10,001+

Employees

1892

Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.