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Customer Services Advisor - Southampton

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Halfords

28d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Southampton

AI generated summary

  • You need experience in retail customer service, problem solving skills, availability for weekend work, and ideally car parts fitting and sales experience.
  • You will provide fitting services for customers' vehicles and bikes, developing problem-solving skills and delivering excellent customer service to wow every customer. Training and support for career progression provided.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

Do I need experience in fitting car parts and cycle repair for this role?

Ideally, you should have some experience in fitting car parts and cycle repair, but training will be provided to help you develop these skills.

What kind of service standards are expected in this role?

You will be expected to deliver market-leading standards of service to our customers.

Is enthusiasm for cars and bikes important for this role?

Yes, enthusiasm for cars and bikes will be essential for success in this role.

What location is this job based in?

This Customer Services Advisor role is based in Southampton.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.