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Customer Services Representative - Portuguese Market

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cork

AI generated summary

  • You must speak Portuguese fluently, be a problem-solver, build rapport easily, adapt to situations, embrace diversity, and show interest in career progression.
  • You will process reservation requests via phone and email, master Marriott's reservation systems, and confidently handle customer queries directly.

Requirements

  • Job Requirements
  • Excellent verbal and written skills in Portuguese.
  • Problem-solver or an ‘I can help you with that’ kind of person.
  • Ability to build rapport easily.
  • Adaptable to different situations.
  • Enjoyment of diversity.
  • Interest in progressing in a career.

Responsibilities

  • You will be processing all reservation requests received by phone or email.
  • You will become an expert on Marriott's global reservation systems.
  • You will learn what it is to be empowered as you deal directly with our customers, including our hotels, being able to confidently manage all queries.

FAQs

What is the job title for this position?

The job title is Customer Services Representative for the Portuguese Market.

Where is the job location?

The job is located at CEC Cork, MacCurtain Street, Cork, Cork, Ireland, T23W2DW.

What are the working hours for this position?

This position is full-time.

Is this position eligible for remote work?

Yes, the position can be hybrid or remote within a 50-mile radius.

What skills are required for this role?

Excellent verbal and written communication skills, adaptability, problem-solving abilities, and the ability to build rapport with customers are required.

What type of training will be provided?

Top-class training on supporting and enhancing the customer experience and learning about Marriott's global reservation systems.

What benefits do employees receive from day one?

Employees will be eligible for Marriott’s Associate Explore rate, access to life assurance, travel and bike-to-work schemes, and flexible working arrangements.

What health benefits does Marriott offer after 90 days of employment?

After 90 days, employees receive free health insurance, including eyecare, as well as a private pension plan.

Is educational assistance offered to employees?

Yes, Marriott offers up to 100% Educational Assistance for employees.

What is Marriott’s stance on diversity and inclusion in the workplace?

Marriott is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.