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Customer Solutions Advisor - Part time - West Lakes

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Vodafone

20d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Adelaide

AI generated summary

  • You bring enthusiasm, excellent communication skills, adaptability, and a passion for technology. Must work 15.25+ hours over 3 shifts, and be an AU/NZ Citizen or Permanent Resident.
  • You will champion customers by identifying their needs, offering tech solutions, troubleshooting queries, and guiding them on using the Vodafone app effectively.

Requirements

  • You bring a spark of joy and enthusiasm to every customer interaction.
  • You’re an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends.
  • Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.
  • Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts.
  • We service our customers 7 days a week so there is lots of flexibility.
  • To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

Responsibilities

  • You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • You’ll be ensuring customers receive the best value and the best advice.
  • On any given day, you could find yourself:
  • In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
  • Providing the best value solutions for our customers to fit their lifestyle.
  • Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

FAQs

Is this position full-time or part-time?

This position is part-time, requiring a minimum of 15.25 hours over a minimum of 3 shifts.

What type of training will I receive?

You will receive in-depth training on the latest technology as well as on topics like leadership and coaching.

Do I need to be a tech expert to apply?

No, you don’t need to be a tech expert. Vodafone will provide you with the necessary training to level up your knowledge in the industry.

What does the company offer in terms of flexibility?

The company offers flexible shifts, allowing you to choose your working hours and pick up additional shifts based on your availability.

How is performance rewarded in this role?

Performance is rewarded through a competitive salary structure with opportunities for incentives and bonuses based on sales. There is also uncapped earning potential.

Will I receive any benefits related to mobile usage?

Yes, you will receive a SIM plan with unlimited calls, texts, and data, meaning you will not have to pay a phone bill again.

What opportunities are available for career advancement?

There are exciting opportunities for career advancement into leadership roles or head office positions through the widely popular ‘Future You’ Intern and Work Experience programs.

Is there a specific process to apply for this position?

Yes, the application process involves submitting your CV, completing a 15-minute assessment, a phone chat with the Talent Acquisition team, and an in-store interview with the Store Manager.

Do I need to meet every requirement listed in the job description to apply?

No, you do not need to meet every single requirement. Vodafone encourages applicants with different experiences to apply, as they believe diversity can make a difference.

What kind of team environment can I expect?

You can expect a dynamic and supportive team environment where team members are passionate about connecting people and helping customers.

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan