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Customer Solutions Engineer, gTech

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Google

24d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need a degree in Computer Science or related field, 3 years coding experience, project delivery, and cross-functional collaboration skills. An MBA and sales experience are preferred.
  • You will manage client relationships, identify business opportunities, provide guidance on ad products, design cross-product solutions, and oversee implementations and escalations for assigned accounts.

Requirements

  • Minimum qualifications:
  • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
  • 3 years of experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
  • 3 years of experience in delivering technical projects.
  • Experience partnering/working with cross-functional teams translating technical concepts and solutions to non-technical audiences.
  • Preferred qualifications:
  • MBA or Master's degree in a related technical field.
  • Experience in Sales to identify business opportunities leveraging both performance, display, video and shopping solutions supported by the team.
  • Experience in design and implement complex, cross-product customized solutions with the client.
  • Ability to collect requirements, provide guidance to apply ad products and technologies to achieve advertisers' partners' business goals.
  • Ability to be responsible for implementations and escalations handled by other Google teams for named accounts.

Responsibilities

  • Manage technical relationships with a select client portfolio.
  • Work with Sales to identify business opportunities leveraging both performance, display, video and shopping solutions supported by the team.
  • Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' partners' business goals.
  • Design and implement complex, cross-product customized solutions with the client.
  • Be responsible for implementations and escalations handled by other Google teams for named accounts.

FAQs

What is the preferred working location for this position?

The preferred working locations for this position are Hyderabad, Telangana, India; Bengaluru, Karnataka, India; and Gurugram, Haryana, India.

What are the minimum qualifications required for this role?

The minimum qualifications include a Bachelor's degree in Computer Science or a related technical field, 3 years of experience coding in one or more general purpose languages, 3 years of experience in delivering technical projects, and experience partnering with cross-functional teams.

What kind of experience is preferred for candidates applying for this position?

Preferred qualifications include an MBA or Master's degree in a related technical field, experience in Sales to identify business opportunities, experience in designing and implementing complex, cross-product customized solutions, and the ability to collect requirements and provide guidance on ad products.

What responsibilities will I have in this role?

Responsibilities include managing technical relationships with a select client portfolio, working with Sales to identify business opportunities, collecting requirements, designing and implementing customized solutions, and being responsible for implementations and escalations handled by other Google teams.

What does gTech Ads do?

gTech Ads is responsible for all support and media and technical services for customers using Google’s Ad products, ranging from self-help and in-product support to providing bespoke and complex technical solutions.

Is prior experience in Sales necessary for this position?

While not mandatory, experience in Sales is preferred as it helps identify business opportunities leveraging various ad solutions.

Does this position involve working with cross-functional teams?

Yes, this position requires partnering with Sales, Product, and Engineering teams within Google to develop better solutions and enhance client experience.

Are there opportunities for career advancement in this role?

Yes, working in a cross-functional global team offers numerous opportunities for career advancement within Google.

Does Google support equal employment opportunity?

Yes, Google is committed to equal employment opportunity and is an affirmative action employer.

Is there any support for candidates with disabilities?

Yes, Google provides accommodations for applicants with disabilities or special needs. Applicants can let the company know by completing the Accommodations for Applicants form.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.