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Customer Solutions Manager, Customer Solutions Management

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Amazon

9d ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Toronto
    Remote

AI generated summary

  • You need a relevant bachelor's degree or 10 years of IT experience, 3+ years in cloud projects, 5+ years in enterprise IT, AWS experience, and certifications like PMP or SCRUM.
  • You will guide customers through their AWS journey, ensuring effective collaboration across teams, managing education plans, tracking progress, solving challenges, and promoting AWS services.

Requirements

  • Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
  • 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
  • 5+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
  • Ability to travel 25% to 35% as needed
  • Direct experience implementing AWS services.
  • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
  • Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
  • Highly analytical, technically proficient, and able to learn new tools and software quickly.
  • Strong listening skills; demonstrated ability to ask effective questions
  • WS or other cloud certifications.
  • PMP and/or SCRUM/Agile, SAFe certified.

Responsibilities

  • As an Amazon Web Services (AWS) Customer Solutions Manager, you will be a critical partner to our customers, guiding them through their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams - including sales, support, solutions architecture, professional services, product, and engineering - work together effectively and efficiently to deliver successful outcomes for the customer.
  • You will leverage your experience in technology adoption and program management, to shepherd customers through the operational, educational, and governance aspects of their AWS cloud adoption. You will interface with customer and AWS leadership, driving collaboration across teams and translating strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, execution of accelerators, and Executive Business Reviews are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
  • You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms, and contribute to the day-to-day management of their successful migration to AWS.
  • Successful candidates will have a strong technical background, excellent problem-solving abilities, be detail driven, and exemplary communication skills to engage with executives and project teams alike. You will be a peer leader, with the ability to gain stakeholder buy-in, negotiate, and lead teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
  • You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. You will also be expected to mentor and develop others, including participating in technical promotion assessments.

FAQs

What is the role of a Customer Solutions Manager at AWS?

The Customer Solutions Manager at AWS guides customers through their multi-year journey to the cloud, ensuring collaboration among AWS teams to deliver successful outcomes and manage the operational, educational, and governance aspects of cloud adoption.

What kind of background is required for this position?

A strong technical background in fields such as Computer Science, Engineering, Math, Operations Research, or similar is required, along with significant experience in enterprise IT, cloud programs/projects, and large-scale IT deployment or program management.

Is prior experience with AWS services necessary?

While direct experience implementing AWS services is preferred, candidates are encouraged to apply even if they do not meet all qualifications.

What are the preferred certifications for this role?

Preferred qualifications include AWS or other cloud certifications, as well as PMP and/or SCRUM/Agile, SAFe certifications.

What are the travel requirements for this position?

Travel is required 25% to 35% as needed.

What is the salary range for this position?

The base salary for this position ranges from $99,900/year up to $166,900/year, depending on job-related knowledge, skills, and experience.

Are there opportunities for mentorship and career growth in this role?

Yes, AWS provides endless knowledge-sharing, mentorship, and other career-advancing resources to help employees develop into well-rounded professionals.

What type of work culture does AWS promote?

AWS promotes an inclusive team culture that values diverse experiences, ongoing learning, and work-life balance.

Will I be required to lead a team in this role?

Yes, you will be expected to be a peer leader, gaining stakeholder buy-in, negotiating, and leading teams in the delivery of customer solutions.

How does AWS support work-life balance?

AWS values work-life harmony, offering flexible work hours and arrangements as part of its culture to support employees in both their professional and personal lives.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.