FAQs
What is the role of a Customer Solutions Manager at AWS?
The Customer Solutions Manager at AWS guides customers through their multi-year journey to the cloud, ensuring collaboration among AWS teams to deliver successful outcomes and manage the operational, educational, and governance aspects of cloud adoption.
What kind of background is required for this position?
A strong technical background in fields such as Computer Science, Engineering, Math, Operations Research, or similar is required, along with significant experience in enterprise IT, cloud programs/projects, and large-scale IT deployment or program management.
Is prior experience with AWS services necessary?
While direct experience implementing AWS services is preferred, candidates are encouraged to apply even if they do not meet all qualifications.
What are the preferred certifications for this role?
Preferred qualifications include AWS or other cloud certifications, as well as PMP and/or SCRUM/Agile, SAFe certifications.
What are the travel requirements for this position?
Travel is required 25% to 35% as needed.
What is the salary range for this position?
The base salary for this position ranges from $99,900/year up to $166,900/year, depending on job-related knowledge, skills, and experience.
Are there opportunities for mentorship and career growth in this role?
Yes, AWS provides endless knowledge-sharing, mentorship, and other career-advancing resources to help employees develop into well-rounded professionals.
What type of work culture does AWS promote?
AWS promotes an inclusive team culture that values diverse experiences, ongoing learning, and work-life balance.
Will I be required to lead a team in this role?
Yes, you will be expected to be a peer leader, gaining stakeholder buy-in, negotiating, and leading teams in the delivery of customer solutions.
How does AWS support work-life balance?
AWS values work-life harmony, offering flexible work hours and arrangements as part of its culture to support employees in both their professional and personal lives.