FAQs
Do we support remote work?
This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
What is the main objective of a Customer Success Associate?
The main objective is to ensure the success of our customers by managing a group or region of assigned clients, driving adoption and outcomes leading to renewals, expansion, and advocacy across the portfolio.
What qualifications are needed for this role?
A Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent is required, along with at least 8+ years of experience in customer success, service delivery, pre-sales, solution architecture, or consulting, preferably in an enterprise B2B SaaS environment.
Is travel required for this position?
Yes, travel to client sites may be necessary as part of the job responsibilities.
What skills are emphasized for the Customer Success Associate role?
Strong communication, presentation, and influencing skills, along with technical expertise in IT Operations Management (ITOM) and the ability to build strong strategic relationships with customers, are crucial for success in this role.
What kind of benefits does HPE offer?
HPE offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, along with personal and professional development programs.
Does HPE promote diversity and inclusion?
Yes, HPE is committed to diversity, inclusion, and belonging, celebrating individual uniqueness and fostering a flexible work environment that accommodates personal needs.
What is the role of a Customer Success Associate in relation to customer relationships?
The Customer Success Associate is responsible for owning the business relationship for a portfolio of accounts, working closely with account teams to define and execute account strategies and drive customer retention and growth.
Will I have the opportunity to work on additional initiatives?
Yes, the role includes being ready to take on additional initiatives and responsibilities as they emerge, contributing to the company's larger objectives.
What types of customers will I be interacting with?
You will be interacting with a diverse set of customers, ranging from senior executives to application end users, aiming to deliver predictable outcomes and experiences.