Customer Success Associate

Eulerity

Apr 20

Applications are closed

Job
Full-time
Junior Level
Sales & Business Development
$60K - $70K
New York City

Requirements

1-2 years of relevant Account Management experience **Preferred: experience with Account Management at a technology company
Quick learner and ability to manage multiple priorities and projects
Excellent communication skills with the ability to educate and train clients and users
Very organized and keen attention to detail
Strong analytical and creative skills
Out-of-the-box thinker with problem-solving / consultative approach
High energy and a teamwork mentality is a must
Must be proficient with Excel, PowerPoint and Word
Excellent interpersonal and communication skills in English

Responsibilities

Educate users on digital marketing best practices and how our platform can help them achieve business goals
Act as main point of contact for business owners from varying brands using our technology to market their businesses
Assist clients with marketing strategy and review performance on channels including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
Understand client objectives and KPIs, and steward successful use of the Eulerity platform
Interface with clients through emails and phone calls to provide support and platform/marketing expertise
Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize

FAQs

What digital channels does the software solution support for paid marketing?

The software solution supports Google Search, Social Media (Facebook / Instagram), Display, & Video for paid marketing.

What will the Customer Success Associate be responsible for in this role?

The Customer Success Associate will be responsible for supporting the rapidly growing client base with the creation, execution, and analysis of paid marketing campaigns using our proprietary software solution.

What qualities are you looking for in a Customer Success Associate?

We are looking for someone who is organized, communicative, and able to assist clients with their paid marketing efforts using our software solution.

Is previous experience in digital marketing required for this position?

Previous experience in digital marketing is not required, but it is a plus. Training will be provided on how to use our proprietary software solution for paid marketing campaigns.

How fast is the client base growing that the Customer Success Associate will be supporting?

Our client base is rapidly growing, and the Customer Success Associate will play a key role in supporting these clients with their paid marketing efforts.

Eulerity

Eulerity simplifies digital marketing with game-changing AI, empowering brands to optimize and scale with ease.

Marketing & Advertising

Industry

51-200

Employees

Mission & Purpose

Eulerity simplifies digital marketing with game-changing AI and automation software, empowering brands to optimize and scale with ease. Our technology streamlines the complexities of digital marketing campaigns, resulting in significant cost savings and better efficiency. With Eulerity, organizations can effortlessly amplify and automate both paid and organic campaigns across various platforms including Google, Facebook, Instagram, YouTube, and LinkedIn, ensuring maximum impact and results. From local to global, decentralized to in-house, our SaaS platform & supporting customer success team empowers marketers to achieve quality, cost, speed, and scale without compromise. Check out our “The Darwinian Times: Survival of the Nimblest” podcast.