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Customer Success Executive

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Enthuse

Jul 21, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • London

Requirements

  • A personable, engaging individual with strong communication skills.
  • Customer-focused, you put the customer front and centre of every decision and love speaking with clients.
  • Genuine desire to work with the charity sector to help our clients achieve their missions.
  • You are a confident and passionate communicator, comfortable building relationships and presenting in client meetings.
  • You have the willingness to learn and develop; we’re looking for someone who can both grow the role and their career at the same time.
  • Tech-savvy, with an interest in learning how our product works and the ability to provide technical assistance to non-technical contacts.
  • Be a positive and enthusiastic team player, our team is collaborative, we’re looking for people who are not afraid to bring new ideas to the team for discussion.
  • An understanding of the charity or fundraising sector is helpful but not essential.
  • Experience in customer success, account management or customer support is helpful but not essential.

Responsibilities

  • Work with our Customer Success Managers to provide sector-leading relationship management to our largest accounts.
  • Own our inbound Customer Success queue and provide best practice feature advice, understand how our charities use Enthuse and identify opportunities to increase adoption and upsell.
  • Collaborate within our Customer Success Team to deliver our monthly webinar series, encouraging product usage and adoption.
  • Create a positive customer experience by conducting product demos and responding to customer requests.
  • Nurture customer advocacy in the form of testimonials, references and case studies.
  • Proactively outreach to underperforming customers to encourage additional usage of the platform and drive revenue.
  • Onboard new charities and focus on helping them get the most value out of their chosen Enthuse solution.
  • Help to reduce churn by identifying customers at risk.
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Enthuse

More for your cause. Donations, fundraising and events reg technology, all under your cause’s own brand.

Technology
Industry
51-200
Employees
2012
Founded Year

Mission & Purpose

Enthuse are a vibrant and fast-growing B2B SaaS company with a difference. We are transforming digital fundraising by putting charities first. Enthuse is a donations, event registration and fundraising platform that has helped more than 4,000 charities raise over £100 million. Our solutions are customised under a cause’s own brand and we put charities in control of their data. This allows charities to build and nurture a loyal supporter base, raise more and ultimately have more impact. Founded in 2012 and headquartered in London, Enthuse is backed by socially responsible investors and was named “Most Committed Company to the Sector” at the National Fundraising Awards.

Culture & Values

  • Enthusiastic

    We are can-do and proactive. We are champions of the sector. We are supportive, encouraging and committed to helping others.

  • Curious

    We inspire change and ask questions. We are never satisfied with the way things are, we believe progress is made by asking questions.

  • Reliable

    You can trust us to get the job done. We are constantly developing our knowledge and insights to help improve the sector.

Benefits

  • Time off

    23-25 days holiday depending on your location plus bank holidays (33 in total). This goes up a day every year you’re with us. Plus, if you don’t use them, we’ve got a holiday buy back scheme. There’s also a sabbatical after 5 years’ service.

  • Fundraising

    Our unique ‘Places for Races’ scheme means we can offer spaces to compete in the UK’s biggest fundraising events! You also get one paid day off to fundraise and Enthuse will match your donation.

  • Extra perks

    Access private healthcare with 50% off gym memberships, mental health cover, and a wellness programme! You can also benefit from the company’s success with our generous equity options scheme.

  • Travel and hybrid working

    We have a cycle to work scheme and offer a season ticket loan so you can travel in style. What’s more, we support hybrid and fully remote working, with the office available two days a week.

  • Personal development

    We love seeing our Enthusiasts learn and grow. We provide personal development plans to help you achieve your goals as well as a £500 training budget and mentorship programme.

  • Flexible hours

    We operate with core hours, which means flexible start and finish times. You can also look forward to Early Finish Fridays for team drinks. Celebrating a birthday? Have an extra day of holiday on us.

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