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Customer Success Executive

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TipTopJob

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need customer success experience, strong communication skills, time management ability, familiarity with Hubspot, and experience in a subscription model and managing a pipeline.
  • You will conduct demos, train users, serve as the main contact for clients, maintain relationships, identify upsell opportunities, manage client pipelines, and provide performance reports.

Requirements

  • Customer Success Experience
  • Experience conducting online meetings with clients
  • Excellent interpersonal and communication skills
  • Strong time management and organisation skills - knowledge of Hubspot would be beneficial
  • Previous experience in a subscription-based model would be highly advantageous
  • A natural communicator and great listener
  • Experience managing an active pipeline

Responsibilities

  • Conduct online demos to potential customers
  • Delivering online training around adhoc features of the system to customers who are already using our services
  • Be the point of contact for a set no. of accounts providing excellent levels of service and providing a solution:based approach to queries
  • Maintain regular contact with clients and work to individual targets
  • Identify upsell and cross:sell opportunities
  • Maintain a healthy pipeline of clients providing updated reports to ensure companies KPIs are met
  • Providing management reports to give overviews of the success of each clients campaigns

FAQs

What is the job title for this position?

The job title is Customer Success Executive.

Where is the job location?

The job is located in Shoreditch, London.

What is the salary range for this position?

The salary is up to £30,000 basic plus a £5,000 bonus.

What type of employment is being offered?

This is a permanent, full-time position (Monday to Friday) and is office-based.

How many positions are available for this role?

There are 2 positions available.

What responsibilities will the Customer Success Executive have?

The responsibilities include conducting online demos, delivering training, maintaining client contact, identifying upsell opportunities, and providing management reports.

What qualifications are required for the position?

Candidates should have customer success experience, experience in conducting online meetings, excellent interpersonal skills, strong time management, and ideally knowledge of HubSpot.

Is experience in a subscription-based model necessary?

Previous experience in a subscription-based model is highly advantageous.

What benefits are included with this position?

Benefits include a salary of up to £30,000 plus a £5,000 bonus, gym membership, and quarterly team socials in various European cities.

How can candidates apply for this position?

Candidates can click 'APPLY' to submit their CV and Cover Letter for the role.

What job titles are considered relevant for this role?

Relevant job titles include Customer Success Executive, Client Relationship Executive, Account Manager, and others related to customer success and sales.

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Marketing & Advertising
Industry
11-50
Employees
2000
Founded Year

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