FAQs
What are the main responsibilities of the Customer Success Graduate Trainee role at Xapo Bank?
The main responsibilities of the Customer Success Graduate Trainee include supporting the HQ Support Manager in daily customer-facing banking operations, Xapo Bank team-onsite visits, events, VIP visits, and facilities management. This role is also crucial in providing exceptional client support and assisting in business development efforts with clients.
Who does the Customer Success Graduate Trainee report to?
The Customer Success Graduate Trainee reports to the HQ Support Manager at Xapo Bank's Gibraltar Global Branch, the first and only branch in the world.
What is the focus of this role in terms of client support?
The focus of this role is to provide exceptional client support that begins with the initial contact with clients when they attend the HQ and continues throughout the client relationship.
What skills or qualities are important for someone in this role?
Important skills and qualities for the Customer Success Graduate Trainee role include strong communication skills, attention to detail, ability to work in a team, customer service orientation, and a willingness to learn and adapt in a fast-paced environment.
What is the location of this role?
This role is based at the Xapo Bank HQ in Gibraltar, supporting the HQ Support Manager at the Global Branch.