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Customer Success Manager

  • Job
    Mid Level
  • Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need 3+ years B2B SaaS experience, hunger for success, positive attitude, strategic mindset, excellent communication, customer-centricity, proactive, organized, and SaaS/CRM experience. Join a fast-growing tech company.
  • You will manage client relationships, drive product adoption, prevent churn, and identify upsell opportunities. Be the voice of the customer and help grow the business.


  • 3+ years of customer-facing experience in a B2B SaaS environment
  • The hunger for success and desire to be a part of a fast-growing tech company
  • A positive attitude and is highly motivated, with ability to be entrepreneurial, creative and intellectually curious
  • A strategic and process-driven approach, always looking for potential solutions to solve problems
  • A commercially oriented approach
  • Excellent communication skills, both written and spoken, to build good relationships internally and externally
  • Customer-centricity, who’s dedicated to the best outcome for the customer
  • Someone that is proactive, organised, and has sound analytical/problem-solving skills
  • Bachelor’s degree or equivalent experience
  • Experience with SaaS and CRM systems (for example: Salesforce)


  • Customer relationship management: creating solid and lasting relationships with premium and strategic clients.
  • Understanding needs: ensure a good understanding of customer needs and their commercial objectives during regular contact and quarterly business reviews, and propose appropriate action plans.
  • Adoption: ensure that the use and adoption of the product are strong and identify opportunities for improvement by optimising their experience. Be confident in demonstrating PayFit features and functionality.
  • Churn prevention: identify churn signals and transform them into an action plan to implement retention and loyalty.
  • Continuous improvement: maximise customer retention by delivering 5-star, attentive service.
  • Commercial: Identify opportunities to upsell and cross-sell by understanding your customers' needs and PayFit's value proposition.
  • Voice of the customer: work closely with internal teams to share clients' feedback.
  • Help grow the business: identify opportunities for positive reviews, referrals, and testimonials.

Application Process

  • Interview call with Camille, Talent Acquisition Specialist
  • Interview with Natalia, the Head of Customer Success
  • Task with Natalia, the Head of Customer Success
  • Interview with CS Team Lead/s


What experience is required for the Customer Success Manager role at PayFit?

3+ years of customer-facing experience in a B2B SaaS environment is required for the Customer Success Manager role at PayFit.

What is the hiring process for the Customer Success Manager position at PayFit?

The hiring process includes an interview call with the Talent Acquisition Specialist, an interview with the Head of Customer Success, a task with the Head of Customer Success, and an interview with the Customer Success Team Lead/s.

What benefits are offered to employees in the Customer Success Manager role at PayFit?

Benefits include flexibility to work remotely, learning & development opportunities, career development prospects, health promotion benefits, meal credits, public transportation support, home office budget, parental support program, and paid time off.

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We're Impellam: a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific. Our award-winning Global Managed Services provide a diverse range of digitally enabled, multi-disciplinary workforce solutions to organisations around the world. We are upper quadrant industry leaders in Managed Service Provision and Services Procurement, and the seventh largest Managed Service Provider in the world with over £4bn SUM (Spend under Management). Our STEM businesses are specialists in recruiting and engaging talent in the key growth markets of technology, digital, data, science, clinical and engineering and work with clients across all sectors and sizes delivering services that span Managed Services (MSP), Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and specialist recruitment. Our brands include Barpellam, Bartech, Carbon60, Comensura, Flexy, Guidant Global, IRC, Lorien and SRG. Led by our Virtuosos, our capabilities are underpinned by our proprietary digital technology and unique partnerships with market-leading software providers, enabling us to transform and future-proof our services. We believe in the power of work. Through the power of work, we build better businesses and help people lead more fulfilling lives.