FAQs
What is the primary role of a Customer Success Manager at Cisco?
The primary role of a Customer Success Manager at Cisco is to help customers successfully adopt and use Cisco technologies, driving value realization and growth, while serving as the main point of contact for customers.
What kinds of relationships will I build in this role?
In this role, you will build strong relationships with customer partners to understand their challenges and objectives, collaborating with Sales, Customer Success, Renewals, and Business Entities to drive value and business outcomes.
What experience is required for this position?
This position requires 12 years of related experience in the technology industry or a client-facing role, knowledge of at least two technology architectures, and experience driving successful customer adoption and delivery of projects.
Will I work with other teams at Cisco?
Yes, you will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners, as well as collaborate with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
Is there a focus on ongoing learning and development in this role?
Yes, staying current with the latest Cisco technologies, competitive landscape, and industry trends is essential for this role, ensuring that you can provide expert guidance to customers.
What is the company's stance on diversity and inclusion?
Cisco is committed to diversity and inclusion, promoting an inclusive future by recognizing the uniqueness of individuals and supporting various communities within the organization.
How does Cisco support employee well-being?
Cisco promotes employee well-being by providing time off for community service; employees receive 10 days off each year specifically for giving back to their communities.
Are there opportunities for career growth within this role?
Yes, Cisco encourages collaboration, recognition of accomplishments, and professional growth, creating an environment that supports career advancement opportunities.
How can I drive software utilization in this position?
You can drive software utilization by creating and implementing Technical Adoption Plans that focus on achieving business outcomes, optimizing Return on Investment, and removing barriers to adoption.
What is expected of me regarding customer renewals?
You are expected to proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.