FAQs
What is the role of a Customer Success Manager at Adobe?
The Customer Success Manager is responsible for leading the post-sales customer experience, driving adoption and value for customers, and ensuring an exceptional customer experience throughout their lifecycle.
What qualifications are needed for the Customer Success Manager position?
A Bachelor's Degree and/or relevant work experience, along with 5+ years of Customer Success experience in Software as a Service or Digital Marketing, are required for this role.
What are the primary responsibilities of a Customer Success Manager?
Responsibilities include account management, strategic planning, engagement strategies, customer health tracking, driving product adoption, and acting as the voice of the customer within Adobe.
Is travel required for this position?
Yes, the role requires flexibility to travel approximately 10%.
What type of experience is preferred for candidates?
Candidates should have experience in customer success, particularly within digital marketing or the software-as-a-service industry, and a passion for driving measurable outcomes for customers.
What kind of benefits does Adobe offer to its employees?
Adobe offers market-leading employee benefits, including health insurance, global days off, a wellness fund, parental leave, stock purchase programs, and career development opportunities.
Are there opportunities for career growth in this role?
Yes, Adobe is committed to fostering employee career growth and development based on individual goals, providing various opportunities for advancement.
How does Adobe support diversity and inclusion in the workplace?
Adobe aims to create a diverse and inclusive workplace by promoting fair-pay practices and supporting Employee Networks, ensuring that all employees feel included.
What is Adobe's commitment to corporate social responsibility?
Adobe encourages employee engagement in corporate social responsibility through various programs that allow employees to make a bigger impact via philanthropy and community involvement.
How does Adobe accommodate individuals with disabilities?
Adobe ensures reasonable accommodation for individuals with disabilities during the job application process, within essential job functions, and to receive other employment benefits.