Logo of Huzzle

Customer Success Manager

image

Vaayu

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sustainability
  • Germany, +7
    Remote

AI generated summary

  • You need a bachelor’s degree, 2+ years in customer success (preferably with Enterprise), project management skills, strong communication, English proficiency, and must be based in Europe.
  • You will onboard clients, manage their needs, liaise with internal teams, gather feedback, deliver educational resources, and coordinate RFP responses for sustainability projects.

Requirements

  • * Bachelor’s degree or equivalent experience in a relevant field.
  • * 2+ years of experience in customer success or other customer facing role, preferably for Enterprise customers and/or in the sustainability or Retail.
  • * Experience in managing customers projects and coordinating with cross-functional teams.
  • * Strong organizational and communication skills, with the ability to work independently and proactively.
  • * Proficiency in English; additional languages are a plus.
  • * Currently based in Europe.

Responsibilities

  • Lead customer onboarding sessions to ensure clients understand how to utilize our products or services effectively for their sustainability initiatives.
  • Serve as the primary point of contact for clients, managing their needs and ensuring timely delivery of high-quality services.
  • Act as a liaison between clients and internal teams (Life Cycle Assessment expert, Climate Analysts, Product Managers) to ensure alignment on project goals and deliverables.
  • Gather client feedback to drive continuous product improvement and prioritize feature enhancements.
  • Develop and deliver educational resources and sessions to empower clients in maximizing the value of our offerings.
  • Lead the coordination and preparation of RFP responses for sustainability projects, ensuring successful project delivery through effective management of timelines and cross-functional teams.

FAQs

Is this position fully remote?

Yes, this is a fully remote role, and we are looking for candidates based in Europe.

What is the main focus of the Customer Success Manager role?

The main focus is to ensure our clients achieve success with our sustainability solutions by guiding them through onboarding, education, ongoing support, and identifying upsell potential.

What qualifications are required for this position?

A Bachelor’s degree or equivalent experience in a relevant field is required, along with 2+ years of experience in customer success or a customer-facing role, preferably in the sustainability or retail sector.

What skills are preferred for applicants?

Strong organizational and communication skills, the ability to work independently and proactively, proficiency in English, and the capability to understand and communicate technical concepts effectively are preferred.

Are there any additional experiences that would be beneficial for this role?

Yes, a passion for solving climate change, experience in customer-facing roles within sustainability, Climate Tech, or fashion and retail, and the ability to communicate effectively with non-technical stakeholders would be beneficial.

Will I be working independently or as part of a team?

You will be collaborating closely with internal teams while also managing client relationships, so the role will involve both independent work and teamwork.

Does the company offer any benefits?

Yes, benefits include being part of a dynamic and innovative team committed to environmental impact and competitive compensation.

What is the company’s stance on diversity and inclusion?

Vaayu is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees, having a team from over 17 different countries.

The world's first automated carbon software. Empowering retailers to calculate and cut emissions in real-time.

Technology
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Inspired by technology and the planet, Vaayu was founded on a vision to decelerate climate change and decarbonize the retail industry. Developed by retail experts for retailers, our automated software delivers accurate data that provides the tools and meaningful insights to drive down carbon impact. By putting transparency and accountability first, we provide a real-time, climate-tech solution that helps businesses measure, monitor and reduce their carbon footprint at scale. One of TIME's 2022 Best Inventions (Sustainability) and Fast Company's 2022 Next Big Things in Tech Awards (Energy and Sustainability). Winner of the Europas 2022 Hottest Climate Tech/Sustainability Startup Award.