FAQs
What is the primary role of a Customer Success Manager at Cisco?
The primary role of a Customer Success Manager at Cisco is to help customers optimally adopt and use Cisco technologies, driving value realization and growth, while being the main point of contact for customers.
What kind of experience is required for this position?
Candidates should have 7+ years of experience in the technology industry, with a strong understanding of IT/Infrastructure and Software.
How does the Customer Success Manager contribute to customer retention?
The Customer Success Manager proactively handles renewal risks, demonstrates insights to increase customer retention, and facilitates workshops to review adoption progress and ensure successful onboarding.
What qualities are required to excel in this role?
A successful Customer Success Manager should be proactive, strategic, and passionate about driving software utilization to accelerate business outcomes, with an ability to create and implement Technical Adoption Plans.
Who will the Customer Success Manager collaborate with?
The Customer Success Manager will work closely with cross-functional teams, including Customer Success Specialists, Renewals teams, Sales, and Partners, to drive Annual Recurring Revenue (ARR) growth.
What is the significance of diversity in the Customer Experience (CX) team at Cisco?
Cisco celebrates diversity, believing that varied perspectives drive innovation and excellence within the CX team, enhancing the overall customer experience.
What are the opportunities for professional growth in this role?
The Customer Success Manager role offers opportunities for growth through collaboration with diverse teams, setting new industry standards, and being at the forefront of CX innovation.
Is this position focused solely on software, or does it involve hardware as well?
The role encompasses both software and hardware, focusing on the entire portfolio of Cisco products, software, and services.
How does Cisco support its employees in giving back to the community?
Cisco provides 10 days off each year for employees to give back to their communities, reinforcing its commitment to social responsibility.
What is the company's approach to fostering an inclusive workplace culture?
Cisco promotes an inclusive workplace culture through its 30 Inclusive Communities, which gather people around common interests and goals, emphasizing learning, listening, and caring for communities.