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Customer Success Manager

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You should be passionate about customer success, fluent in English and Spanish, have strong presentation and communication skills, technical acumen, problem-solving skills, and customer service experience.
  • You will coordinate projects, lead customer onboarding and training, manage relationships, define project scope, and collaborate with sales and internal teams throughout engagements.

Requirements

  • Passionate about customer success.
  • Business level fluency in English and Spanish (Dutch nice to have)
  • Solid presentation skills, communication skills, technical acumen, and problem solving skills.
  • Experience providing customer service.

Responsibilities

  • Responsible for the coordination and completion of projects on Customer Success team.
  • Customer onboarding / platform training
  • Develop familiarity with a variety of the field's concepts, practices, and procedures.
  • Work closely with their assigned sales teams.
  • Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.
  • Manage customer relationships and expectations, liaise with sales as well as other internal teams.

Technology
Industry
10,001+
Employees

Mission & Purpose

SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C (NASDAQ: SSNC) is a trusted provider to more than 20,000 financial services and healthcare companies, with over 25,000 employees and operations in more than 40 countries. Built upon a foundation of expertise, innovation and excellent customer service, SS&C powers some of the largest financial and healthcare firms in the world.