FAQs
Is the Customer Success Manager position fully remote?
Yes, the Customer Success Manager position is fully remote.
What are the primary responsibilities of the Customer Success Manager at SciLeads?
The primary responsibilities include onboarding new customers, nurturing existing customers, providing personalized support and guidance, and proactively engaging with customers to understand their objectives and challenges.
What is the essential experience required for this role?
Candidates should have a background in selling in biotech or at least 6 months' experience using the SciLeads platform.
Are there specific sales training methodologies that are preferred for this position?
Yes, familiarity with sales training methodologies such as the Sandler methodology is preferred.
What communication methods will I be using to interact with customers?
You will primarily interact with customers via video calls.
What benefits are offered for this position?
Benefits include fully remote working, a CAD 1150 home office allowance, a CAD 300 personal development allowance, private healthcare, 25 days of holiday plus public/bank holidays, a day off for your birthday, a flexible working culture, quarterly meet-ups, and access to a virtual office.
How many holidays do employees receive per year?
Employees receive 25 days of holiday plus public/bank holidays.
Does SciLeads have a commitment to inclusivity?
Yes, SciLeads is committed to creating an inclusive and collaborative remote working environment, valuing diverse backgrounds and perspectives.
What is the application's turnaround time from the offer to the start date?
The typical turnaround time from offer to start date is two to four weeks.
Is there a specific application process for this role?
Yes, the application process is designed to be quick and easy; you only need to upload your CV and fill in the mandatory fields.
Does SciLeads offer support for personal development?
Yes, there is a CAD 300 personal development allowance provided for employees.