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Customer Success Manager

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McKesson

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Irving

AI generated summary

  • You need a relevant degree, 4+ years in a customer-facing role, strong communication and problem-solving skills, and proficiency with Microsoft tools. Healthcare experience is preferred.
  • You will manage customer implementations, provide support, collaborate with teams, track services, address feedback, drive customer retention, and report on account statuses and market trends.

Requirements

  • Degree or equivalent and typically requires 4+ years of relevant experience.
  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree is a plus.
  • 4+ years’ experience in customer/multiple stakeholder facing role with experience working in a collaborative environment.
  • Proven experience as a Customer Relationship Manager or in a similar customer-facing role.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving skills and the ability to manage complex customer relationships.
  • Proficient with Microsoft tools and comfortable learning/utilizing new technology (eg: Power BI dashboard)
  • Experience in the healthcare industry is preferred but not required.
  • Ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
  • Candidates must be authorized to work in USA. Sponsorship is not available for this role.

Responsibilities

  • Manage the customer implementation process and provide customer support
  • Engage in process development and documentation initiatives to create the framework for a well-run support team.
  • Understand the technical solution from a business support perspective to be able to help pinpoint issues/questions and, as appropriate, contributing to FAQ files for support teams.
  • Act as the primary point of contact for stakeholders & customers, addressing basic inquiries, following questions through to resolution with appropriate teams, and providing exceptional service.
  • Collaborate with internal cross functional teams to ensure timely and successful delivery of our solutions according to customer needs and objectives.
  • Initiate and track the initiation of services to new customers
  • Address, and monitor customer feedback to identify opportunities for improvement and growth.
  • Engage in strategies for customer retention, expansion, and satisfaction.
  • Prepare and present reports on account status, customer feedback, and market trends to senior management.
  • Stay informed about industry trends, competitive landscape, and market developments to better serve our customers.

FAQs

What qualifications are required for the Customer Success Manager position at McKesson?

A Bachelor's degree in Business Administration, Marketing, Communications, or a related field is required, along with 4+ years of relevant experience. A Master's degree is a plus.

Is experience in the healthcare industry necessary for this role?

Experience in the healthcare industry is preferred but not required.

What are the key responsibilities of a Customer Success Manager at McKesson?

Key responsibilities include managing the customer implementation process, collaborating with cross-functional teams, addressing customer inquiries, monitoring feedback for improvement, and preparing reports on account status and market trends.

What skills are critical for success in this position?

Critical skills include strong interpersonal and communication abilities, excellent problem-solving skills, proficiency with Microsoft tools, and the ability to manage multiple accounts in a fast-paced environment.

What is the pay range for the Customer Success Manager position?

The base pay range for this position is $81,200 - $135,400.

Are there opportunities for bonuses or incentives in this role?

Yes, in addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.

What is McKesson's policy on diversity and inclusion?

McKesson is committed to a diverse and inclusive environment and provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.

Can you explain the role of a Customer Success Manager in terms of customer relationship management?

The Customer Success Manager acts as the primary point of contact for stakeholders and customers, addresses inquiries, ensures issues are resolved with appropriate teams, and strives to maintain high levels of customer satisfaction.

Is sponsorship available for this position?

No, candidates must be authorized to work in the USA, and sponsorship is not available for this role.

How does McKesson support employee growth and development?

McKesson fosters a culture where employees can grow, make an impact, and are empowered to bring new ideas, aligning with the company’s focus on health, happiness, and well-being.

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McKesson

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

McKesson is a UK-based healthcare services and information technology company that plays a pivotal role in improving healthcare delivery. Their ultimate mission is to empower healthcare providers with innovative solutions and technology to ensure better patient outcomes and operational efficiency. With a purpose deeply rooted in patient care, McKesson offers a wide range of services, including pharmaceutical distribution, medical supplies, technology solutions, and clinical support. They strive to enhance healthcare accessibility, quality, and affordability, making a significant contribution to the overall health and well-being of communities across the UK.

Culture & Values

  • Integrity

    McKesson employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good—for our company, our customers and the health care industry.

  • Inclusion

    We strive to create and maintain an inclusive culture where everyone feels comfortable bringing their authentic self to work each day. We embrace and respect each other as we are. Stand up for what is right and treat everyone with integrity and respect.

  • Customer-First

    Our commitment to our customers sets us apart. We hear time and again from our customers that they choose McKesson for our follow-through and customer-focused service. Our customers are at the center of everything we do, and our success comes from their success. They benefit from McKesson’s customized approach to their business and our ability to help them stay ahead of the changing health care landscape.

  • Accountability

    We make personal commitments—to our customers, vendors, and our colleagues. We hold ourselves accountable for keeping those promises. We take individual responsibility for the decisions we make to get results for our customers. We build trust with our customers by delivering on our promises. We all own accountability for McKesson.

  • Respect

    Our people treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognizing everyone’s contribution, and staying open to each other’s perspectives, McKesson cultivates an environment of innovation and collaboration—which pays off in the way we solve problems for our customers.

  • Excellence

    Our journey to excellence never ends—we always aim higher for our customers and partners. We act with success in mind and focus on results, constantly finding new ways to innovate, improve, and rigorously measure our progress. When customers choose McKesson, they’re choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency—for the better health of our customers and the entire health care industry.

Benefits

  • Coverage you can rely on

    Total Rewards are our way of recognizing your hard work, and they include benefits that go beyond your base pay and healthcare coverage. We offer: Medical, Dental, and Vision, Health Spending Accounts, Flexible Spending Accounts, Financial Benefits including, 401(k) (U.S.), Pension (Canada), and Employee Stock Purchase Plan

  • Support for your total well-being

    Whether you want to relax and unwind, improve your fitness, or free your mind from stress, there’s a program for you. We offer: Mental Health Programs, Flexible Schedules, Paid Time Off, Wellness Program, Education Reimbursement, Volunteer Opportunities