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Customer Success Manager

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Criteo

17d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • $60.7K - $75.9K
  • Boston

AI generated summary

  • You need exceptional organization, attention to detail, communication, problem-solving, collaboration, adaptability, motivation, and up to 2 years of customer-facing experience in advertising or digital media. If you don't meet every requirement, still apply!
  • You will deliver excellent customer service, set up and manage advertising campaigns, troubleshoot product issues, collaborate with cross-functional teams, and maintain client satisfaction and success in Criteo.

Requirements

  • Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders
  • Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy
  • Strong written and verbal communication skills; ability to adapt your communication style to your audience
  • Solutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reached
  • Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal
  • Adaptable; ability to learn quickly and thrive in a fast-paced environment
  • Self-motivated; comfortable navigating through ambiguous challenges autonomously · 0-2 years of experience working in a customer-facing role
  • Experience in advertising, ad tech, or digital media preferred
  • We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Responsibilities

  • Deliver excellent customer service via friendly, timely, and clear communication
  • Set up new advertising campaigns and update existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy
  • Work cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds
  • Provide first-level troubleshooting and escalation for Criteo products and features
  • Serve as an expert resource on Criteo platform functionality and best practices
  • Maintain a baseline understanding of your clients’ objectives and how your work impacts their success

FAQs

What are the key responsibilities of a Customer Success Manager in this role?

The key responsibilities include delivering excellent customer service, setting up and updating advertising campaigns, working cross-functionally with internal teams, troubleshooting product issues, serving as an expert resource on Criteo platform functionality, and maintaining an understanding of clients' objectives.

What skills and qualities are important for a Customer Success Manager in this role?

Important skills and qualities include exceptional organization skills, attention to detail, strong communication skills, a solutions-oriented mindset, a collaborative spirit, adaptability, self-motivation, and the ability to learn quickly in a fast-paced environment.

What level of experience is required for this role?

0-2 years of experience working in a customer-facing role is preferred. Experience in advertising, ad tech, or digital media is also beneficial but not required.

Can candidates with different backgrounds apply for this role?

Yes, candidates with different backgrounds who believe they can still bring value to the role are encouraged to apply. Meeting every single role requirement is not necessary as long as the candidate can demonstrate their ability to succeed in the position.

The future is wide open.

Marketing & Advertising
Industry
1001-5000
Employees

Mission & Purpose

Criteo is a global technology company specialising in digital advertising. They provide personalised advertising solutions to businesses, utilising data analysis and machine learning algorithms to deliver targeted and relevant ads to consumers across various devices and channels. Their ultimate mission is to connect brands with their target audiences, driving engagement, and maximising advertising effectiveness. Criteo's purpose is to empower marketers and advertisers with advanced technology and insights, enabling them to reach the right users at the right time with compelling and personalised advertising messages. By leveraging data-driven advertising solutions, Criteo aims to create meaningful connections between brands and consumers, optimise marketing ROI, and enhance the overall digital advertising ecosystem.

Benefits

  • Flexible Work

    We trust you to choose where you work best, whether it is from home or at the office.

  • Self-Development & Learning Opportunities

    We provide a large panel of learning tools and project opportunities for you to grow personally and professionally during your time with us.

  • Health & Well-being

    We want our employees to be happy and healthy, so we offer plenty of Feel-Good Initiatives to help you unwind and take care of yourself.

  • Supporting Families

    Your personal projects matter to us, and we have developed various initiatives to support parents and family-forming.

  • Belonging & Giving Back

    All our Criteos have embraced our values of Open, Together, and Impactful, so we make it easier for you to give back through social and environmental projects.