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Customer Success Manager (EMEA)

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AltoVita

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Product
  • London
    Remote

AI generated summary

  • You should have 2+ years in corporate housing or relocation, work well under pressure, possess strong problem-solving skills, be self-motivated, and handle occasional weekend on-call duties.
  • You will manage accommodation requests, respond to client inquiries, coordinate arrivals, build relationships, support reporting, ensure property quality, and optimize Customer Success technology.

Requirements

  • Requirements
  • Working Hours: Wednesday-Sunday (12pm-9pm GMT)
  • 2+ years of experience in corporate housing, global mobility or relocation
  • 1+ year working on housing association requests (not mandatory)
  • Comfortable working in a fast-paced and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven
  • Occasional weekend on call rotation

Responsibilities

  • Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
  • Reply to client's enquiries related to housing options and offer thoughtful recommendations in a timely manner. Time is of the essence as Housing Associations frequently deal with emergencies and complex situations, requiring immediate assistance
  • Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
  • Build a good relationship with the Housing Association employees, along with other key clients
  • Support reporting on conversion figures and identify opportunities for improvement
  • To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
  • To participate in property inspections to gain an in-depth understanding of properties quality, when required
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
  • Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology

FAQs

Do we support remote work?

Yes, we operate as a fully remote team.

What are the working hours for this position?

The working hours are Wednesday to Sunday, from 12pm to 9pm GMT.

What experience is required for this role?

The ideal candidate should have 2+ years of experience in corporate housing, global mobility, or relocation, along with 1+ year working on housing association requests (though the latter is not mandatory).

Is there an on-call requirement for this position?

Yes, there is an occasional weekend on-call rotation.

What qualities should a candidate possess?

The candidate should be self-motivated, proactive, results-driven, and able to work well under pressure. Strong problem-solving skills and the ability to think on one's feet are also important.

Will I need to travel for this role?

While the position is remote, you may need to participate in property inspections and attend supplier meetings or training sessions, which could involve occasional travel.

What types of benefits does AltoVita offer?

AltoVita offers wellness benefits, a wellness budget, a work-from-home allowance, and a generous vacation package, among others.

How does AltoVita support professional growth?

AltoVita provides incredible opportunities for growth and career advancement, empowering team members to learn and develop in their roles.

How does AltoVita promote a diverse work environment?

AltoVita is committed to being an equal opportunity employer and values diversity in its team, encouraging all candidates to bring their authentic selves to interviews and the workplace.

What is the company culture like at AltoVita?

The culture at AltoVita is defined by tenacity, humility, and thoughtfulness, with an emphasis on learning and innovation in a fast-paced environment.

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AltoVita

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Travel & Leisure
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.