FAQs
What is the primary location for this role?
The primary locations for this role are Sydney NSW, Australia and Melbourne VIC, Australia.
What qualifications are required for this position?
A Bachelor's degree or equivalent practical experience, along with 6 years of customer-facing experience in driving customer development programs, is required.
What are the preferred qualifications for this role?
Preferred qualifications include a Master's degree in a management, technical, or engineering field, experience leading enterprise transformations to the public cloud, and excellent communication, presentation, and program management skills.
What are the main responsibilities of a Customer Success Manager for Google Workspace?
The main responsibilities include driving the adoption of Google Workspace solutions, acting as a thought leader in Generative AI and digital productivity, partnering with customers to identify success plays, and guiding executive customer stakeholders to maximize business value from Workspace.
Can you tell me more about the company’s commitment to diversity and inclusion?
Google is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of various attributes, including race, religion, gender identity, and disability status.
What does the role entail in terms of customer interactions?
The role involves acting as a trusted advisor to customers, working with them to maximize the value of Google Workspace solutions, and collaborating with internal account teams to develop technical plans that help customers achieve their business objectives.
Is experience in the Google Cloud ecosystem important for this job?
Yes, experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem is preferred for this role.
Are there any specific skills that are emphasized for this position?
The position emphasizes excellent communication, presentation, and program management skills, as well as knowledge of technology trends driving workplace transformation.
Will I have the opportunity to work on digital transformation initiatives?
Yes, this role focuses on digital workplace transformation and includes guiding customers through the changes necessary to unlock the full value of Google Workspace.
Is there an opportunity for Indigenous applicants in this position?
Yes, the company encourages Indigenous applicants and is committed to reconciliation through its technology and initiatives.