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Customer Success Manager, Google Workspace

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Google

16d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Melbourne

AI generated summary

  • You need a Bachelor's degree, 6 years in customer-facing roles, experience in tech transformations, and excellent communication skills. A Master's degree is a plus.
  • You will drive Google Workspace adoption, provide strategic guidance, implement success plans, and collaborate with customers to maximize business value and achieve their objectives.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 6 years of customer-facing experience, driving customer development programs.
  • Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  • Master's degree in a management, technical or engineering field.
  • Experience leading enterprise organizations through a people, process and technology transformation of building and operating legacy, on-premise software to running speed as a digital native in the public cloud.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
  • Excellent communication, presentation and program management skills.

Responsibilities

  • Drive the adoption of Google Workspace solutions for a portfolio of accounts, focusing primarily on Google Workspace.
  • Serve as a thought leader in GenAI and digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels.
  • Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
  • Guide executive customer stakeholders through the changes needed to unlock the full value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Partner with customer-facing account teams and executives to develop technical plans that help customers achieve their business objectives.

FAQs

What is the primary location for this role?

The primary locations for this role are Sydney NSW, Australia and Melbourne VIC, Australia.

What qualifications are required for this position?

A Bachelor's degree or equivalent practical experience, along with 6 years of customer-facing experience in driving customer development programs, is required.

What are the preferred qualifications for this role?

Preferred qualifications include a Master's degree in a management, technical, or engineering field, experience leading enterprise transformations to the public cloud, and excellent communication, presentation, and program management skills.

What are the main responsibilities of a Customer Success Manager for Google Workspace?

The main responsibilities include driving the adoption of Google Workspace solutions, acting as a thought leader in Generative AI and digital productivity, partnering with customers to identify success plays, and guiding executive customer stakeholders to maximize business value from Workspace.

Can you tell me more about the company’s commitment to diversity and inclusion?

Google is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of various attributes, including race, religion, gender identity, and disability status.

What does the role entail in terms of customer interactions?

The role involves acting as a trusted advisor to customers, working with them to maximize the value of Google Workspace solutions, and collaborating with internal account teams to develop technical plans that help customers achieve their business objectives.

Is experience in the Google Cloud ecosystem important for this job?

Yes, experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem is preferred for this role.

Are there any specific skills that are emphasized for this position?

The position emphasizes excellent communication, presentation, and program management skills, as well as knowledge of technology trends driving workplace transformation.

Will I have the opportunity to work on digital transformation initiatives?

Yes, this role focuses on digital workplace transformation and includes guiding customers through the changes necessary to unlock the full value of Google Workspace.

Is there an opportunity for Indigenous applicants in this position?

Yes, the company encourages Indigenous applicants and is committed to reconciliation through its technology and initiatives.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.