FAQs
What is the role of a Customer Success Specialist II, MM?
The role involves providing comprehensive support to stakeholders, managing and nurturing customer relationships, and ensuring client satisfaction and retention through proactive engagement and effective problem-solving.
What qualifications are required for this position?
Candidates should have 3+ years of enterprise-level customer success, consulting, or account management experience for a SaaS company, a Bachelor's Degree or equivalent experience, and proven experience building strong customer relationships.
Is knowledge of Salesforce necessary for this position?
Yes, knowledge and experience with Salesforce are required for the Customer Success Specialist II, MM role.
What are the key responsibilities associated with this role?
Key responsibilities include developing relationships with stakeholders, providing account management services, assisting with account renewals, monitoring customer health scores, and collaborating with internal teams.
What type of benefits does the company offer?
The company offers a comprehensive HMO package (medical and dental), Personal Time Off Leaves, a quarterly performance bonus, and Employee Assistance and Wellness Programs.
Is there a training and development program for this role?
Yes, there are ongoing training and development opportunities to enhance skills and contribute to the growth of the Customer Success team.
How does RingCentral support work-life balance?
RingCentral offers on-site, remote, and hybrid work options optimized for the ways employees work and live.
What industries does Acquire BPO serve?
Acquire BPO delivers services across various industries, including telecommunications, banking and financial services, insurance, media, education, and retail.
What is the company culture like at RingCentral?
RingCentral has a supportive work culture recognized as a Best Place to Work by Glassdoor, emphasizing commitment to hiring and retaining great people.
Is this role suitable for someone who has experience in account management?
Yes, candidates with experience in account management are highly suitable as this role focuses on managing customer relationships and retention strategies.