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Customer Success Specialist (m/f/d)

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RELX Group

9d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Frankfurt
  • Quick Apply

AI generated summary

  • You should have strong English and German skills, 3-5 years in customer-facing roles, excellent communication, time management, a positive attitude, and a passion for customer success.
  • You will engage with customers to drive business outcomes, collaborate with account managers, analyze data, build relationships, gather feedback, and support innovation within the Customer Success team.

Requirements

  • - Excellent written and verbal communication skills in English and German (B2 or more)
  • - Able to take initiatives, to work on your own as well as part of a team, and be able to work with minimal supervision managing multiple deadlines
  • - Possess excellent time and project management skills
  • - Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes
  • - A positive/’can do’ attitude and a passion for delivering exceptional customer service
  • - Self-motivated, highly organized, and able to prioritize and multitask
  • - Passionate about delivering a world-class customer experience
  • - Enthusiastic and creative with the ability to inspire others and our customers
  • - Committed to continuous learning and performance improvement
  • - Have a clear vision of what you want to achieve and be willing to make mistakes and grow from the process
  • - 3-5 years of Customer facing experience, ideally in a Customer Success or Account Manager position
  • - Excellent team player with a willingness to collaborate to achieve crucial objectives. Ability to quickly adapt to changes

Responsibilities

  • Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models, by engaging in value-based conversations and by being the glue between customer and ICIS
  • Working effectively with account managers to ensure an excellent Customer experience, aiming to improve retention, Customer satisfaction and adoption of ICIS products
  • Developing a comprehensive understanding of your accounts and opportunities for engagement; Work cross functionally to ensure they are impactful and valuable engagements
  • Establishing relationships with Customer contacts and take ownership of delivering engagements as is appropriate with each. Capitalize on these relationships to help identify white space and growth opportunities
  • Use data to drive effective engagements and monitor impact on Customer behavior
  • Work collaboratively as part of the Customer Success team and support incoming projects as they might arise
  • Build stakeholder maps, identify customer personas, and customer workflows
  • Gather and share customer feedback to the wider organization. Deliver value statements and testimonials by providing extra value to our customer and leverage relationships
  • Drive innovation to improve the way we work and collaborate with other teams

FAQs

What is the primary role of a Customer Success Specialist at ICIS?

The primary role of a Customer Success Specialist at ICIS is to support customers by helping them maximize the value from their relationships and services to achieve their business goals.

What skills are required for this position?

Required skills include excellent written and verbal communication in English and German, time and project management skills, initiative, and a passion for delivering exceptional customer service.

How many years of experience are needed for this role?

Applicants should have 3-5 years of customer-facing experience, ideally in a Customer Success or Account Manager position.

Is proficiency in additional languages required?

Yes, proficiency in English and German (B2 or higher) is required for this position.

What responsibilities does the Customer Success Specialist have regarding customer relationships?

The specialist is responsible for proactively helping customers achieve their desired business outcomes, establishing relationships with customer contacts, and identifying growth opportunities.

Does ICIS promote work/life balance?

Yes, ICIS promotes a healthy work/life balance and offers flexible working hours to assist employees in managing their responsibilities.

Are there opportunities for professional development?

Yes, ICIS is committed to continuous learning and performance improvement, providing study assistance and other resources to help employees grow.

What kind of team environment does ICIS foster?

ICIS fosters a collaborative and inclusive team environment that values innovation and diverse perspectives.

Is customer feedback important in this role?

Yes, gathering and sharing customer feedback is a crucial part of the role to help improve services and drive value for the customers.

How does ICIS support diversity and inclusion?

ICIS prioritizes inclusive leadership and equitable processes as part of its culture and actively welcomes applications from candidates of diverse backgrounds and underrepresented groups.

RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx