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Customer Success Strategy Director

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Planet

25d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Marketing
  • Madrid
  • Quick Apply

AI generated summary

  • You should have a degree in Business or related field, 2 years in commercial strategy, strong analytical skills, experience with data tools and CRM, and excellent communication abilities.
  • You will manage commercial campaigns, track metrics, prepare performance reports, analyze customer behavior, oversee churn campaigns, and share industry best practices for retention.

Requirements

  • Higher education qualification in Business Administration, Marketing, Customer Success, or a related field (preferred).
  • Minimum 2 years of experience working with Commercial teams and/or on Commercial Strategy or Go-To-Market. Relevant courses / training desired but not obligatory.
  • Strong analytical and goal-oriented mindset, with project management knowledge to take processes to excellence.
  • Proven track record in developing and implementing data-driven retention programs, and advanced knowledge of churn reduction strategies.
  • Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI).
  • Excellent communication and interpersonal skills, with ability to present to Executive leadership.
  • Ability to work independently and manage multiple priorities effectively.
  • Experience with CRM software (e.g., Salesforce) is a plus.

Responsibilities

  • Building commercial campaigns: Take full ownership of commercial campaigns for the Customer Success team, devising go-to-market process, plan timelines, launch scenarios to launch promotions, messaging and positioning of campaigns. Collaboration with internal stakeholder teams on critical decisions such as pricing, marketing, product will be required.
  • Metric tracking: Use BI/Analytics tools to monitor portfolio retention, growth and churn metrics, and use this information to inform commercial teams of recommended actions to improve portfolio performance.
  • Business Reporting: Prepare regular reports on Customer Success portfolio performance to be presented to senior management.
  • Customer behaviour tracking: Analyse accounts, research customer behavior, and create predictive models of the customer lifecycle.
  • Churn campaign management: Create automated processes for churn precursors to inform customer re-activation campaigns, which are then handed across to the commercial teams to execute. Work closely with the team leader to track progress and to adjust campaigns as necessary.
  • Sharing best practices: Stay up to date on industry trends and best practices in customer retention and loyalty.

FAQs

What is the location for the Customer Success Strategy Director position?

The position is based in the Madrid Office, Spain.

What type of employment is offered for this role?

This is a full-time position.

When was this job posted?

The job was posted yesterday.

What is the job requisition ID for this role?

The job requisition ID is JR08847.

What are the main responsibilities of the Customer Success Strategy Director?

The main responsibilities include building commercial campaigns, tracking metrics, preparing business reports, analyzing customer behavior, managing churn campaigns, and sharing best practices in customer retention.

What qualifications are necessary for this position?

Candidates should have a higher education qualification in Business Administration, Marketing, or a related field, a minimum of 2 years of experience in commercial strategy or Go-To-Market roles, and strong analytical skills.

What skills are essential for the Customer Success Strategy Director?

Essential skills include strong analytical abilities, experience with data analysis tools (e.g., SQL, Tableau, PowerBI), excellent communication and interpersonal skills, and the ability to manage multiple priorities effectively.

Is experience with CRM software necessary for this role?

Experience with CRM software, such as Salesforce, is a plus but not mandatory.

What benefits are offered for this position?

Benefits include a competitive salary and benefits package, the opportunity to impact business growth, a dynamic work environment, and being part of a collaborative team.

What is the company background for Planet?

Planet provides integrated software, payment, and technology solutions primarily for the Hospitality and Retail sectors, with over 35 years of experience and a presence in over 120 markets worldwide.

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Planet

Largest earth observation satellite network delivering a near-daily global dataset

Technology
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Planet is the leading provider of global, daily satellite imagery and insights. Planet is driven by a mission to image all of Earth’s landmass every day, and make global change visible, accessible, and actionable. Founded in 2010 by three NASA scientists, Planet designs, builds, and operates the largest fleet of imaging satellites, as well as online software, tools and analytics needed to deliver data to users. Decision makers in business, government, and within organizations use Planet's data and machine learning-powered analytics to develop new technologies, drive revenue, power research, and make informed, timely decisions to solve our world's toughest challenges.