FAQs
What is the main focus of Wahed as a company?
Wahed is focused on reducing financial inequality and exclusion by providing world-leading financial products and services that are shariah compliant, aimed at serving retail clients globally.
What will be the primary responsibilities of a Customer Support Agent?
The primary responsibilities will include being the first point of contact for clients via live chat, calls, and support emails, managing client complaints, ensuring compliance with financial regulations, and proactively finding ways to improve efficiencies and processes.
What qualifications are needed to apply for the Customer Support Agent position?
Candidates should have excellent English writing and speaking skills, the ability to multitask and meet tight deadlines, 2-4 years of work experience, and prior experience with CRM systems like Zendesk is a plus.
Will Customer Support Agents receive training?
Yes, candidates will be trained to provide the necessary support to clients while adhering to regulatory requirements and best practices.
Are evening and weekend shifts required for this position?
Yes, candidates should be available to work evenings and weekends as per the schedule or shift rotation.
How does Wahed ensure client communication is compliant with financial regulations?
Ensuring compliance is a top priority, and candidates will be trained to follow best practices while providing support to clients without breaching any regulatory restrictions.
What kind of growth opportunities does Wahed offer?
Wahed provides opportunities for professional growth and development within a unique and innovative environment in the FinTech and Islamic finance sectors.
How are client tickets managed in this role?
Customer Support Agents are responsible for ensuring that open tickets are closed within approved service level agreements (SLAs).
What kind of updates are Customer Support Agents required to provide to management?
Customer Support Agents should provide regular updates and reports to management regarding performance metrics and any improvements or challenges faced during client interactions.