FAQs
Is this position fully remote?
Yes, this position is 100% home office.
What are the working hours for this role?
You will be required to work in shifts, including weekends, holidays, and nights within a 5-day work week.
Is there any prior experience required for this job?
Yes, prior experience as a Call Center Agent, customer service representative, or support staff is preferred, especially in an international environment.
What languages do I need to be proficient in for this role?
You need to have fluent German skills in both speaking and writing, as well as good English language skills.
What kind of training will be provided?
While the job description does not specify, new hires typically receive training on company systems, policies, and customer service protocols.
Is there a specific software I need to have experience with?
Basic experience with MS Office programs, particularly Word and Outlook, is required.
How many vacation days are offered?
You will enjoy 30 vacation days per year, with additional days for every 5 years of service.
Are there any employee benefits available?
Yes, employees can benefit from discounts on SIXT services, travel deals, and a mobility subsidy of 20 € per month.
Can I take time off to volunteer?
Yes, you are encouraged to take one day off annually to volunteer for the "Drying Little Tears" charity initiative.
Will I be working with customer complaints?
Yes, part of the role involves addressing customer inquiries, which may include complaints or challenging situations.