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Customer Support Executive

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Huntress

19d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be dedicated, enthusiastic, and passionate about customer service, with excellent communication, strong phone etiquette, and data entry skills.
  • You will resolve customer issues, nurture relationships, maintain high service standards, handle difficult conversations, collaborate with your team, and stay calm under pressure.

Requirements

  • Dedicated and enthusiastic
  • High levels of communication
  • Passionate about customer service
  • Possess strong phone etiquette and data entry skills.

Responsibilities

  • Resolving new and existing customer issues quickly and efficiently
  • Nurturing existing customer relationships
  • Commitment to delivering high levels of customer service.
  • Resilience and the ability to cope with difficult conversations.
  • Ability to work effectively in a team.
  • Ability to remain calm and professional in a pressurised customer service environment.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, with 2 days working from home and 3 days in the office.

What is the location of the job?

The job is located in Chatham, Medway.

When is the expected start date for this position?

The expected start date for this position is as soon as possible (ASAP).

What are the key duties of a Customer Support Executive?

Key duties include resolving new and existing customer issues quickly and efficiently, nurturing customer relationships, and delivering high levels of customer service.

What skills are required for this role?

Required skills include strong communication, resilience in difficult conversations, teamwork, calmness in pressurized environments, and good phone etiquette and data entry skills.

Are there opportunities for career progression?

Yes, there are opportunities for career progression within the company.

What kind of company culture can I expect?

You can expect a positive company culture with amazing social events, treats, rewards, and a commitment to being a great place to work.

Is there a dress code for the workplace?

The dress code is casual.

Can anyone apply for this position?

We encourage applications from all backgrounds, but we can only consider candidates who have the right to work in the UK.

What kind of support does the company provide for employee well-being?

The company is recognized as a Great Place to Work, with initiatives aimed at promoting employee well-being and a supportive work environment.

Managed #cybersecurity without the complexity. EDR, M365 & SAT for the mid-sized and small businesses who need it most.

Technology
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Protect Your Endpoints, Identities, and Employees. The fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. Powered by custom-built technology for SMBs and the expert analysts in our 24/7 Security Operations Center. By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how SMBs defend against today’s cyber threats. As long as hackers keep hacking, we keep hunting.