FAQs
What is the primary task of the Customer Support/Ops Coordinator I role?
The primary task is to provide support via cases, email, and other communication paths, assisting global clients and account managers with user credential setup and account management.
What are some of the key accountabilities for this position?
Key accountabilities include the addition/removal/swap of users, changing user entitlement access, suspending/reinstating accounts, processing renewals, and handling third-party access requests.
What level of experience is required with CRM tools?
Basic to intermediate usage of CRM tools like Salesforce is required.
What Microsoft applications should I be skilled in?
Skills in various Microsoft applications, including Word, Excel, and PowerPoint, are required.
Are strong communication skills important for this role?
Yes, excellent written and verbal communication skills are essential for effectively explaining complex information.
Is a college degree required for the position?
A Bachelor's degree is preferred, but candidates who have completed at least two years of college with no back subjects are also eligible.
What qualities are important for coordinating with teams?
The ability to work well with various personalities and coordinate with teams across different locations is important.
How should candidates demonstrate their work ethic?
Candidates should demonstrate a strong work ethic and a positive attitude, even during routine responsibilities.
Is the schedule flexible for this role?
Yes, there may be a need for candidates to adjust or rotate their schedule when required.
How does LexisNexis ensure diversity in their hiring process?
LexisNexis is an equal opportunity employer and treats applicants without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.