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Customer Support Representative

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Energy Jobline

10d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Glasgow

AI generated summary

  • You need strong administration and interpersonal skills, with a background in customer service or a similar role being advantageous.
  • You will ensure quality service, handle detailed data entry, manage incoming emails and calls, oversee escalations, and maintain database integrity.

Requirements

  • The successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services or within a similar role would be advantageous.

Responsibilities

  • Driving a high level of quality service support across the entire business
  • Perform detailed date entry in line with pre-defined processes
  • Management of incoming emails and calls from internal colleagues and partners
  • Manage escalations through customer and partner engagement
  • Database management

FAQs

Do we support remote work?

Yes, the position is initially remote and will later transition to a hybrid format at our client site in Erskine and Glasgow.

Is weekend work required for this position?

No, there is no weekend working; the team works Monday to Friday, from 9 am to 5:30 pm.

What are the main responsibilities of the Customer Support Representative?

The main responsibilities include managing incoming emails and calls, performing data entry, driving service support quality, managing escalations, and database management.

What skills are required for the Customer Support Representative role?

Strong administration skills and excellent interpersonal skills are required. A background in customer service or a similar role is advantageous.

Is there an opportunity for career advancement within this role?

Yes, there may be opportunities to take on additional Team Leader responsibilities based on previous experience.

What is the salary range for this position?

The salary range for the Customer Support Representative position is £22,308 - £23,000, depending on experience.

Is the company committed to diversity in the workplace?

Yes, Manpower is committed to supporting a diverse workforce and encourages applications from all backgrounds.

What type of work environment can I expect?

You can expect to work in a dynamic and supportive environment that encourages you to maximize your potential and drive a successful career.

Energy Jobline

Human Resources
Industry
11-50
Employees
2011
Founded Year

Mission & Purpose

Energy Jobline is a global job board that specialises in the energy, engineering, and power industries. They connect professionals with career opportunities in sectors like oil and gas, renewables, nuclear, and power generation. Their ultimate mission is to support the global energy workforce by providing a platform for job seekers to find relevant roles and for employers to access top talent. The purpose of Energy Jobline is to facilitate career development and recruitment in the energy sector, contributing to the industry's growth and innovation.