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Customer Support Representative - German Speaker

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Morningstar

17d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be fluent in English and German, possess strong communication and problem-solving skills, be detail-oriented, and have an interest in investment and capital markets. A bachelor's degree is required.
  • You will support DACH clients via calls and emails, collaborate with teams to resolve issues, suggest enhancements, become a product expert, document feedback, and contribute to research and initiatives.

Requirements

  • Fluency in English and German; knowledge of additional European languages a distinct advantage
  • Excellent written and oral communication, with excellent interpersonal skills.
  • Strong problem solving and analytical skills with high attention to detail, and excellent time management
  • Proficiency with Windows-based applications.
  • Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
  • Sound client service skills with a proactive approach and to take ownership of issues as they arise.
  • An interest in the investment industry and capital markets knowledge.
  • Bachelor’s degree or equivalent required.

Responsibilities

  • Provide the highest-quality service to DACH (Germany, Austria, Switzerland) institutional clients through inbound call and feedback email activity.
  • Collaborate with Morningstar’s data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients.
  • Proactively suggest product enhancements to the products team based on your daily interaction with clients.
  • Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies, functionality, and product features.
  • Provide quality assurance on all new features and changes prior to their release.
  • Identify how Morningstar’s clients use our products.
  • Think about ways of constantly engaging our clients.
  • Research Morningstar’s competitive landscape.
  • Effectively document client feedback and activity.
  • Contribute to product research, service-improvement initiatives, and other projects as needed.

FAQs

What is the primary role of a Customer Support Representative?

The primary role of a Customer Support Representative is to provide end-user client support on-demand via phone, email, chat, or other remote tools. They engage with end-users across various customer segments and address general inquiries related to usage, investment, and basic technical issues.

Which languages are required for this position?

Fluency in English and German is required for this position; knowledge of additional European languages is considered a distinct advantage.

What kind of clients will I be supporting?

You will be supporting institutional clients from the DACH region (Germany, Austria, Switzerland) through inbound calls and feedback email activity.

What skills are necessary for this position?

Necessary skills include excellent written and oral communication, strong problem-solving and analytical skills, attention to detail, excellent time management, proficiency with Windows-based applications, and sound client service skills.

Is previous experience in the investment industry required?

While not explicitly required, an interest in the investment industry and knowledge of capital markets is beneficial for this role.

What kind of qualifications are needed for this role?

A Bachelor’s degree or equivalent is required for this position.

How will I collaborate with other teams?

You will collaborate with Morningstar’s data operations, development, sales, and product teams to resolve client issues in a timely manner and support institutional/advisory clients.

What does the hybrid work environment entail?

Morningstar's hybrid work environment allows you to work remotely while collaborating in-person at least three days each week, enhancing flexibility as needs change.

Will I be required to document client feedback?

Yes, documenting client feedback and activity is part of the responsibilities associated with this role.

What opportunities for professional development will I have?

You will have opportunities to contribute to product research, service-improvement initiatives, and other projects, allowing for professional growth within the company.

Morningstar

Our mission is to empower investor success.

Finance
Industry
5001-10,000
Employees
1984
Founded Year

Mission & Purpose

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and services for individual investors, financial advisors, asset managers and owners, retirement plan providers and sponsors, and institutional investors in the debt and private capital markets. Morningstar provides data and research insights on a wide range of investment offerings, including managed investment products, publicly listed companies, private capital markets, debt securities, and realtime global market data. Morningstar also offers investment management services through its investment advisory subsidiaries, with approximately $246 billion in assets under advisement and management as of Dec. 31, 2022. The Company operates through wholly- or majority-owned subsidiaries in 32 countries.