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Customer Support Representative - Rides - German speaker

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Uber

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be fluent in German and good in English, live in Lisbon or relocate, work rotating shifts, and have strong reading/writing skills. Customer support experience is a plus.
  • You will provide virtual support via chat, email, and phone, resolve customer issues with empathy, and conduct root cause analysis within well-documented procedures.

Requirements

  • Fluent in German
  • Good knowledge of English (written and spoken).
  • Currently living in Lisbon or willing to move.
  • Availability to work in rotating shifts from Monday to Sunday (essential/crucial).
  • Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
  • 1 year experience in Customer Support role (plus)!
  • Bachelor's degree or college experience preferred, but not mandatory.
  • Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory.

Responsibilities

  • Provide high quality virtual customer support through ticket systems (chat and email), and possibly phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • May perform root cause analysis and present findings
  • Work on a line of business which has low ambiguity, is stable, with well documented procedures

FAQs

What language skills are required for this position?

Fluent German is required, along with good knowledge of English (written and spoken).

Is it necessary to live in Lisbon to apply?

Yes, candidates must currently live in Lisbon or be willing to relocate.

What is the work schedule for this role?

The position requires availability to work in rotating shifts from Monday to Sunday.

What type of customer issues will I be handling?

You will be dealing with low to medium complexity customer issues and providing support through ticket systems (chat and email), and possibly phone.

Is previous customer support experience preferred?

Yes, having 1 year of experience in a customer support role is preferred but not mandatory.

How important is teamwork in this role?

Teamwork is essential, as you will be contributing to a collaborative environment where colleagues learn from one another and improve processes.

What qualities are important for a candidate to possess?

Candidates should have a passion for helping others, outstanding reading comprehension and writing skills, and the ability to troubleshoot problems quickly.

Will there be opportunities for professional growth in this position?

Yes, working in a Community Operations organization provides opportunities for growth and career development within Uber.

What education level is preferred for this role?

A Bachelor's degree or college experience is preferred but not mandatory.

What will be my main responsibility in this position?

Your main responsibility will be to provide high-quality virtual customer support, ensuring customer satisfaction and effectively resolving their concerns.

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness