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Customer Support Specialist

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Centric Software

19d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Düsseldorf

AI generated summary

  • You need strong communication skills, problem-solving abilities, SQL knowledge, and familiarity with cloud solutions. A CS degree is preferred; fluency in English is required, and additional languages are a plus.
  • You will qualify customer requests, resolve issues, deliver enhancements, collaborate with teams, ensure system availability, maintain high satisfaction, and create knowledgebase articles.

Requirements

  • Strong communication and interpersonal skills
  • Highly developed problem-analysis and solving skills
  • Excellent organization and time management
  • Teamwork
  • Resourcefulness, adaptability, orientation toward customer satisfaction, and creative thinking
  • Fluent English is a must, and knowledge of French, German, Italian, and Spanish is a plus
  • Computer Science degree is preferred
  • Microsoft SQL, stored procedures (min. Intermediate)
  • Familiarity with VB scripting and data Integration/ ETL
  • Added bonus in the area are experience with:
  • cloud solutions (Azure preferred)
  • data integration tools (preferred Data factory)
  • PowerShell
  • Python, C#
  • Big dataset optimization, code optimization
  • Familiarity with Fashion and Apparel industry, familiarity with merchandise Planning, forecasting and replenishment
  • Experience in the utilization of IT process support tools (Jira preferred) and with Integration and
  • Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
  • Experience of working with Public Cloud infrastructure (eg AWS, Azure, Google Cloud…)

Responsibilities

  • Qualification of customer requests
  • Resolving issues, service requests, and questions from our customers in accordance with our SLAs.
  • Delivery of solution enhancements requested by customers
  • Working closely with our Professional Services, R&D, and Cloud Operations to ensure that defects are identified, and fixed
  • Working with our Hosting team to ensure that systems are available to customers and in working order
  • Provide high customer satisfaction
  • Creating knowledgebase articles for customers

FAQs

What is the primary role of a Customer Support Specialist at Centric Software?

The primary role is to provide exceptional customer support to clients, ensuring they get the most from our solutions, while resolving inquiries and delivering enhancement requests.

Are there opportunities for travel in this position?

Yes, occasional travel may be required as part of the role.

What kind of skills are necessary for this position?

Strong communication and interpersonal skills, problem-analysis and solving skills, excellent organization and time management, teamwork, resourcefulness, and customer satisfaction orientation are essential.

Is knowledge of other languages required for this job?

Fluent English is a must, and knowledge of French, German, Italian, or Spanish is a plus.

What technical skills are preferred for this role?

A computer science degree is preferred, along with knowledge of Microsoft SQL, stored procedures, VB scripting, data integration/ETL, and familiarity with cloud solutions (preferably Azure) and programming languages like Python or C#.

What industry knowledge would be beneficial for this position?

Familiarity with the Fashion and Apparel industry, including merchandise planning, forecasting, and replenishment, would be beneficial.

What kind of environment can I expect when working at Centric Software?

You can expect a modern, international work environment that emphasizes collaboration, flexibility, and respect within a dedicated and motivated team.

What are the benefits of working as a Customer Support Specialist at Centric Software?

Benefits include a competitive salary, a role with a high degree of responsibility, opportunities for professional growth, and varied and challenging work to enhance your technical skillset.

What tools and technologies should I be familiar with for this position?

Experience with IT process support tools (preferably Jira), cloud infrastructure (e.g., AWS, Azure, Google Cloud), software installation, IT troubleshooting, SQL Server, and application servers is desirable.

Does Centric Software offer equal employment opportunities?

Yes, Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

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Centric Software

#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Centric Software provides product lifecycle management (PLM), planning, pricing, and market intelligence solutions for businesses. Their platform helps companies streamline product design, development, sourcing, and pricing to maximise margins, reduce inventory, and increase efficiency. Centric Software's ultimate mission is to empower brands and retailers to drive go-to-market innovation and value creation through collaboration and sustainable practices. Their purpose is to transform the end-to-end process from concept to replenishment, enabling teams to bring consumer-centric products to market effectively.