FAQs
Do we support remote work?
Yes, we do support remote work, but it is in a hybrid format requiring some days in the office. For the right candidate, fully remote options may be considered.
Is insurance experience required for this position?
No, insurance experience is not essential, though it is preferred. Proven customer service experience with a confident telephone manner is what we're looking for.
What are the working hours for this role?
The working hours are 36 hours per week on a rotational shift pattern between 9 am and 6 pm, and there are no weekend shifts involved.
What is the salary range for this position?
The salary range for this position is between £23,700 and £25,200 per annum, depending on experience.
What are the primary duties of a Customer Support Specialist?
Primary duties include handling inbound and outbound calls related to policy queries and renewals, managing customer complaints, conducting investigations for complex queries, and recording accurate information for policy holders.
What skills are necessary for success in this role?
Successful candidates should have problem-solving skills, excellent listening and questioning abilities, and be proficient in typing information accurately and efficiently while working on the system.
Are there training opportunities for this position?
Yes, attendance at meetings and training sessions is required as part of the role.
What qualities are important for a Customer Support Specialist?
Important qualities include being approachable, friendly, and empathetic, as well as being a quick learner who enjoys talking to people.
Does Huntress discriminate based on age, race, gender, disability, creed, or sexual orientation?
No, Huntress does not discriminate on the grounds of age, race, gender, disability, creed, or sexual orientation and complies with all relevant UK legislation.
What should applicants be aware of regarding immigration laws?
Applicants should make themselves aware of how immigration laws apply to their situation before applying for any jobs.