Logo of Huzzle

Customer Support Specialist - Fully Remote

image

Huntress

8d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Milton Keynes

AI generated summary

  • You should have strong customer service skills, a confident phone manner, problem-solving abilities, excellent listening, and be a quick learner who enjoys helping others. Insurance experience is a plus.
  • You will manage calls about policy inquiries, handle complaints, conduct investigations, update records, and support overflow calls while attending meetings and training as needed.

Requirements

  • Are you a customer focused individual who consistently works to a high level of service?
  • For the right candidate with all of the relevant experience, our client can consider fully remote applicants.
  • Ideally you will have insurance experience, but this is not essential.
  • If you have proven customer service experience with a confident telephone manner then let us tell you more!
  • To be successful for this position you will be an approachable and friendly individual who has problem solving skills, ensuring the best outcome for both the business and customer.
  • You must have excellent listening and questioning skills while being able to work on the system, typing information correctly and as efficiently as possible.
  • Ideally you will have worked with customers both over the phone and in person to have empathy and understanding to resolving issues and queries to the best of your ability.
  • If you are a quick learner who enjoys talking to people, then this is the role for you!

Responsibilities

  • Handle both inbound and outbound calls regarding policy queries and renewals
  • Act as a point of contact for complex queries and carry out required investigations to resolve efficiently
  • Confident objection handling
  • Handle all calls that overflow from other teams, to ensure high service levels for customers
  • Manage customer complaints
  • Record and maintain correct information on the system for policy holders
  • Attend meetings and training when required

FAQs

Do we support remote work?

Yes, we do support remote work, but it is in a hybrid format requiring some days in the office. For the right candidate, fully remote options may be considered.

Is insurance experience required for this position?

No, insurance experience is not essential, though it is preferred. Proven customer service experience with a confident telephone manner is what we're looking for.

What are the working hours for this role?

The working hours are 36 hours per week on a rotational shift pattern between 9 am and 6 pm, and there are no weekend shifts involved.

What is the salary range for this position?

The salary range for this position is between £23,700 and £25,200 per annum, depending on experience.

What are the primary duties of a Customer Support Specialist?

Primary duties include handling inbound and outbound calls related to policy queries and renewals, managing customer complaints, conducting investigations for complex queries, and recording accurate information for policy holders.

What skills are necessary for success in this role?

Successful candidates should have problem-solving skills, excellent listening and questioning abilities, and be proficient in typing information accurately and efficiently while working on the system.

Are there training opportunities for this position?

Yes, attendance at meetings and training sessions is required as part of the role.

What qualities are important for a Customer Support Specialist?

Important qualities include being approachable, friendly, and empathetic, as well as being a quick learner who enjoys talking to people.

Does Huntress discriminate based on age, race, gender, disability, creed, or sexual orientation?

No, Huntress does not discriminate on the grounds of age, race, gender, disability, creed, or sexual orientation and complies with all relevant UK legislation.

What should applicants be aware of regarding immigration laws?

Applicants should make themselves aware of how immigration laws apply to their situation before applying for any jobs.

Managed #cybersecurity without the complexity. EDR, M365 & SAT for the mid-sized and small businesses who need it most.

Technology
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Protect Your Endpoints, Identities, and Employees. The fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. Powered by custom-built technology for SMBs and the expert analysts in our 24/7 Security Operations Center. By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how SMBs defend against today’s cyber threats. As long as hackers keep hacking, we keep hunting.