FAQs
What hours will I be expected to work for this position?
You will be expected to work from 10pm to 6am CT.
What qualifications are required for this role?
You need to be proficient in English, have 3+ years of experience in a customer/client-facing role, and experience within the travel industry/products.
Is experience with GDS necessary for this position?
Yes, having 2+ years of GDS experience (Sabre, Amadeus, Galileo) to an intermediate level is a bonus for this role.
What kind of work environment does Rippling promote?
Rippling promotes a collaborative work environment and requires office-based employees to work at least three days a week in the office, if they live within a 40 mile radius of a Rippling office.
Does this role involve training others?
Yes, you will be responsible for documenting product functionality and training Global Support Team members.
What kind of support will I provide in this role?
You will support Rippling customers and resolve issues related to Rippling's Travel Products, leveraging various communication methods like phone, chat, email, and video conferencing.
Are there opportunities for professional development?
Yes, you will have the chance to identify areas of improvement and work directly with Product and Engineering teams to enhance customer service through automation or added features.
What is the salary range for this position?
The pay range for this role is $20 - $23 per hour for US Tier 2 and $19 - $22 per hour for US Tier 3, depending on your location.
Is prior experience in a TMC/BT consultant role preferred?
Yes, having 3+ years of experience in a TMC/BT Consultant Role covering all supplier products such as air, rail, and hotel is considered a bonus.
How does Rippling ensure a diverse and inclusive workforce?
Rippling is committed to building a diverse and inclusive workforce and does not discriminate based on various legally protected characteristics; they also provide reasonable accommodations for candidates with disabilities.