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Customer Support Specialist (German Speaker) - Belfast

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Belfast

AI generated summary

  • You must have 1-2 years of customer service experience with excellent English and German communication skills. Strong multitasking abilities, problem-solving skills, and flexibility to work weekends and holidays are essential. Experience in a fast-paced environment and passion for creating great customer experiences are a must.
  • You will provide technical support to customers in German via phone and email, troubleshoot issues efficiently, document problems, follow escalation procedures, and collaborate with team leaders to enhance customer experience.

Requirements

  • About You:
  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in both English and German
  • Ability to handle multiple outbound telephone calls
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Capable of managing multiple internal chats
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills
  • Proven troubleshooting skills
  • Openness to be working weekends and holidays
  • Who you are:
  • We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
  • You have a passion for creating great customer experiences
  • You have great problem-solving skills
  • You are a self-starter who also works well in a team environment
  • You can adapt easily in a constantly evolving role
  • Amazing if you have:
  • Computer hardware and networking experience
  • Experience working with Payment Systems or in the payment processing industry
  • Working knowledge of Mac OS X
  • Retail/Restaurant or eCommerce experience

Responsibilities

  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

FAQs

What is the primary language requirement for this role?

The primary language requirement for this role is fluency in both English and German.

What are the working hours for this position?

The working hours may include weekends and holidays, as the role requires flexibility in schedule.

Are there opportunities for career growth within the company?

Yes, there are strong role growth opportunities within our talented global team.

What are some of the benefits offered for this position?

Benefits include flexible working policy, Lightspeed share scheme, company pension program, private medical insurance, health and wellness benefits, language classes, and more.

What are some preferred skills or experience for this role?

Preferred skills or experience include computer hardware and networking experience, familiarity with payment systems or payment processing industry, knowledge of Mac OS X, and retail/restaurant or eCommerce experience.

The one-stop commerce platform for merchants to simplify, scale and provide exceptional customer experiences.

Technology
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.