Customer Support Specialist, Luxury Stores Customer Service

myGwork - LGBTQ+ Business Community

Oct 30

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail
California
Remote

Requirements

2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
Be confident to make decisions with late returns, faulty goods and concessions if necessary
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
This is a virtual role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
The ability to meet the Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port - Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
High school diploma or equivalent.

Responsibilities

Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers
Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat.
Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat.
Provide customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Amazon Luxury Store's full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the service level agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers' voices
Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues
Utilize a variety of software programs to resolve customer inquiries.
Work with external shipping contractors to assist customers with both domestic and international issues.

FAQs

What is the job title for this position?

The job title is Customer Support Specialist, Luxury Stores Customer Service.

What are the working hours for this role?

The call center is open from 7am to 9pm CST, 7 days a week, and candidates must have the flexibility to work a variety of shift assignments including nights, weekends, and holidays.

What are the key responsibilities of the Customer Support Specialist?

Key responsibilities include acting as a brand ambassador for Amazon Luxury Stores, resolving customer issues through various channels, providing product information, ensuring customer satisfaction, and utilizing software programs to assist with inquiries.

What experience is required for this position?

A minimum of 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality is required, along with experience in customer service.

What qualifications are preferred for candidates applying for this role?

Preferred qualifications include 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality, as well as strong verbal and written communication skills.

Is training provided for this position?

Yes, training is typically provided to help new employees acclimate to the company's processes and the luxury products they will be supporting.

What is the pay rate for this position?

The pay rate for this position is $19.00 per hour.

Do I need to work in a specific location for this remote position?

This is a fully remote position, but candidate location restrictions may apply.

Is experience with luxury merchandise necessary?

Yes, experience working with high-end, luxury merchandise is preferred and will be beneficial in this role.

Are there opportunities for career advancement within the company?

Yes, Amazon offers various career advancement opportunities for employees who demonstrate strong performance and commitment to the company.

How can I apply for this position?

Candidates should apply through Amazon's internal or external career site.

What types of software will I need to use in this role?

Customer Support Specialists will utilize a variety of software programs, including Microsoft Office products and communication applications for resolving customer inquiries.

What kind of home setup is required for this role?

You need a home work area that is free from background noise, with a wired, high-speed Internet connection, and the ability to work on a computer while stationed at a desk.

What are the expectations for handling customer inquiries?

You are expected to handle customer inquiries in a timely and professional manner, ensuring clear and accurate data capture while providing high-quality service.

Does Amazon support diversity and inclusion in the workplace?

Yes, Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer.

myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology

Industry

11-50

Employees

2014

Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.