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Customer Support Specialist, Payments (Dutch Speaker) - Belfast

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Belfast

AI generated summary

  • You should have 1-2 years of customer service experience, excellent communication skills in English and Dutch, ability to handle multiple calls, manage chats, troubleshoot efficiently, work weekends, and holidays. Problem-solving skills and a passion for creating great customer experiences are essential.
  • You will provide exceptional technical support to customers, troubleshoot issues efficiently, document resolutions, escalate as needed, collaborate with team leaders, and handle miscellaneous tasks as assigned.

Requirements

  • About You:
  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in both English and Dutch
  • Ability to handle multiple outbound telephone calls
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Capable of managing multiple internal chats
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills
  • Proven troubleshooting skills
  • Openness to be working weekends and holidays
  • Who you are:
  • We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
  • You have a passion for creating great customer experiences
  • You have great problem-solving skills
  • You are a self-starter who also works well in a team environment
  • You can adapt easily in a constantly evolving role
  • Amazing if you have:
  • Computer hardware and networking experience
  • Experience working with Payment Systems or in the payment processing industry
  • Working knowledge of Mac OS X
  • Retail/Restaurant or eCommerce experience

Responsibilities

  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

FAQs

What qualifications are required for the Customer Support Specialist, Payments role in Belfast?

To be successful in this role, you should have 1-2 years of customer service experience, excellent verbal and written communication skills in both English and German, proven troubleshooting skills, and the ability to handle multiple outbound telephone calls.

What are the responsibilities of a Customer Support Specialist, Payments?

The responsibilities include providing technical support and customer service to customers over the phone and via email, identifying and resolving customer issues efficiently, documenting and tracking customer interactions, following escalation procedures, and liaising with team leaders to enhance customer experiences.

What is the work environment like at Lightspeed for the Customer Support Specialist, Payments role?

The support team at Lightspeed is close-knit and hardworking, with a focus on celebrating individual passions and guiding colleagues to do their best work. The team consists of foodies, musicians, and expert troubleshooters.

Are there any specific technical skills that would be beneficial for this role?

It would be beneficial to have computer hardware and networking experience, familiarity with Mac OS X, experience working in the payment processing industry, as well as retail, restaurant, or eCommerce experience.

What benefits are offered to employees in the Customer Support Specialist, Payments role at Lightspeed?

Benefits include flexible working policies, Lightspeed share scheme, company pension program, private medical insurance, health and wellness benefits, mental health support, paid leave for new parents, language classes, LinkedIn Learning license, and a volunteer day.

The one-stop commerce platform for merchants to simplify, scale and provide exceptional customer experiences.

Technology
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.