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Customer Support Specialist, Payments (French Speaker) - Belfast

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Belfast

AI generated summary

  • You must have 1-2 years of customer service experience, exceptional communication skills in English and French, ability to handle multiple calls and chats, troubleshoot effectively, and be open to working weekends.
  • You will provide top-notch technical support to customers, troubleshoot issues, document resolutions, escalate when needed, and collaborate with team leaders to enhance customer experiences. Various other tasks may be assigned by management.

Requirements

  • About You:
  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in both English and French
  • Ability to handle multiple outbound telephone calls
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Capable of managing multiple internal chats
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills
  • Proven troubleshooting skills
  • Openness to be working weekends and holidays
  • Who you are:
  • We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
  • You have a passion for creating great customer experiences
  • You have great problem-solving skills
  • You are a self-starter who also works well in a team environment
  • You can adapt easily in a constantly evolving role
  • Amazing if you have:
  • Computer hardware and networking experience
  • Experience working with Payment Systems or in the payment processing industry
  • Working knowledge of Mac OS X
  • Retail/Restaurant or eCommerce experience

Responsibilities

  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

FAQs

What are the language requirements for this job?

Excellent verbal and written communication skills in both English and French are required for this position.

What are the working hours for this role?

The role may require availability to work weekends and holidays, as well as flexible working hours.

What are some preferred skills or experiences for this job?

Preferred skills include computer hardware and networking experience, experience working with payment systems or in the payment processing industry, working knowledge of Mac OS X, and experience in retail/restaurant or eCommerce.

Are there any benefits offered with this position?

Benefits include working in a talented global team with strong role growth opportunities, flexible working policy, Lightspeed share scheme, company pension program, private medical insurance, health and wellness benefits, mental health online platform and counseling & coaching services, paid leave and assistance for new parents, language classes & LinkedIn Learning license, and volunteer day.

The one-stop commerce platform for merchants to simplify, scale and provide exceptional customer experiences.

Technology
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.