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Customer Support (Tier 1) - German

Logo of Accenture


8d ago

💼 Graduate Job


AI generated summary

  • You must have strong written and oral communication, critical thinking, problem-solving skills, a Bachelor's Degree, 1 year of Customer Service experience, proficiency in English and computer usage.
  • You will investigate, prioritize, and troubleshoot advertising issues, providing end-to-end support to customers in German. Collaborate with specialists, communicate solutions effectively, and mentor team members for a high-quality customer experience.

Graduate Job

Customer RelationsDublin


  • Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. 


  • Excellent oral and written communication skills required.
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
  • Aptitude to support sophisticated products.
  • Ability to overcome a product learning curve.
  • Ability to think critically and problem seek.
  • Ability to work in teams.
  • Bachelor’s Degree
  • Minimum of 1 year of experience Customer Service/Call Centre
  • Proficient in English
  • Proficient with using computers

Education requirements


Area of Responsibilities

Customer Relations


  • Develop deep knowledge within a complex product group.
  • Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
  • Own tasks end-to-end until they are assigned to specialist.
  • Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
  • Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to determine solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas..


Work type

Full time

Work mode