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Customer Support (Tier 1) - Polish

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Accenture

3mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

Requirements

  • Excellent oral and written communication skills required.
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
  • Aptitude to support sophisticated products.
  • Ability to overcome a product learning curve.
  • Ability to think critically and problem seek.
  • Ability to work in teams.
  • Bachelor’s Degree
  • Minimum of 1 year of experience Customer Service/Call Centre
  • Proficient in English
  • Proficient with using computers

Responsibilities

  • Develop deep knowledge within a complex product group.
  • Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
  • Own tasks end-to-end until they are assigned to specialist.
  • Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
  • Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to determine solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas..

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.