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Customer Team Leader



16d ago

  • Job
    Mid Level
  • Hospitality & Retail
  • Inverness

AI generated summary

  • You: Genuine care for customer needs, team leadership skills, people skills, problem-solving abilities, desire to learn and grow, work flexibility.
  • You provide great customer service, manage the store, lead and train your team, ensure safety and operational efficiency, implement new products/services, and build community relationships.


  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts


  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan


What type of training and support will I receive in this role?

In this role, you will receive full, paid training and dedicated support for your personal development and career progression.

What benefits are available for employees in this position?

Employees in this position can enjoy a 30% discount on all Co-op products in-store, 10% discounts on all other brands (increasing to 20% on payday weekends), a pension scheme with up to 10% employer contributions, Wagestream app for money management, 36 days of holiday (including bank holidays, pro rata for part-time colleagues), virtual healthcare services, employee assistance service, YuLife app rewards, and rotas shared three weeks in advance.

What are the key responsibilities of a Customer Team Leader?

Key responsibilities include providing friendly and thoughtful service, developing team capabilities through coaching and training, ensuring the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy, supporting the store manager, introducing new products and services, and building relationships in the local community.

What qualities are important for someone in this role to have?

It is important for someone in this role to have a genuine care for the needs of customers and members, the ability to lead and support a team, great people skills, strong organizational and problem-solving skills, a desire to learn and grow, and flexibility to work different shifts.

Co-operating for a fairer world

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.