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Customer Team Member

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Co-op

8d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be 18+, genuinely care for customers, have great people skills, embrace change, solve problems, and be flexible with various shifts.
  • You’ll provide friendly service, assist colleagues, ensure store compliance, introduce new products, and engage in community activities to enhance the shopping experience.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the job title for this position?

The job title is Customer Team Member.

Where is the job located?

The job is located at 56 - 62 Lordship Lane, London, SE22 8HJ.

What is the pay rate for this position?

The pay is £12 per hour plus a London allowance.

What is the contract type and working hours for this role?

The contract is for part-time, permanent work with 12-20 hours per week plus regular overtime.

What are the working patterns like?

The working pattern includes varied shifts, including late evenings and weekends.

Is training provided for this role?

Yes, full, paid training is provided.

Are there any age restrictions for applying to this job?

Yes, applicants must be aged 18 or over because the role involves working before 6am or after 10pm.

What benefits are offered to employees at Co-op?

Employees receive 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for them and their family, and a 30% discount on all Co-op products.

What tasks are expected from a Customer Team Member?

Tasks include providing friendly service, solving customer queries, keeping the store safe and well-stocked, introducing new products, and supporting local community activities.

What personal qualities are sought in candidates for this role?

Candidates should have a genuine care for customers, great people skills, a positive approach to problem-solving, and flexibility to work different shifts.

What specific discounts do employees receive?

Employees receive a 30% discount on all Co-op products in-store and 10% discounts on other brands, increasing to 20% on payday weekends.

What is the recruitment process like for this job?

The recruitment process includes completing two online assessments, which take around 20 minutes to complete.

Are there any provisions for applicants with disabilities?

Yes, Co-op is part of the Disability Confident scheme and will offer interviews to disabled candidates who meet the minimum criteria, as well as make reasonable adjustments during the recruitment process.

Can I apply for this role using my mobile device?

Yes, you can apply for this role using your mobile device without needing a CV.

How often will employee rotas be shared?

Rotas will be shared three weeks in advance and will be accessible on your phone.

Does Co-op support employee wellbeing?

Yes, Co-op provides support for physical, mental, and financial wellbeing, along with a 24/7 employee assistance service.

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.