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Customer Team Member

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Co-op

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Liverpool

AI generated summary

  • You should genuinely care for customers, have strong people skills, adapt positively to change, solve problems effectively, and be flexible with shift availability.
  • You will deliver friendly service, support colleagues, ensure store safety and compliance, introduce new products, and engage in community activities to enhance the customer experience.

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay for the Customer Team Member position?

The pay for the Customer Team Member position is £12.45 per hour, including the Isle of Man allowance.

What is the contract type for this role?

The contract for this role is permanent, part-time, with a requirement of 24 hours per week plus regular overtime.

What are the working hours like?

The working pattern includes varied shifts, such as early mornings (store opening), afternoons, late evenings (store closing), and weekends, which will be discussed during the interview.

Is there training provided for new hires?

Yes, full, paid training is provided for new hires.

What benefits do employees receive?

Employees receive benefits including 31 days of holiday, a pension with up to 8% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in stores.

What tasks will the Customer Team Member be responsible for?

Responsibilities include providing friendly customer service, supporting colleagues, ensuring store safety and legality, introducing new products and services, and participating in community activities.

What skills are necessary for this job?

The job would suit individuals with a genuine care for customers, great people skills, a positive approach to change, and the flexibility to work various shifts.

How does Co-op promote diversity and inclusion?

Co-op aims to build diverse teams and welcomes applications from everyone, celebrating differences and ensuring teams reflect their communities.

What adjustments can be made for candidates with disabilities?

Co-op can make reasonable adjustments to the recruitment process for candidates with disabilities and is part of the Disability Confident scheme, offering interviews to eligible candidates.

What are the online assessments mentioned in the application process?

As part of the application process, candidates will need to complete two online assessments, which will take approximately 20 minutes to finish.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.