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Customer Team Member

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Co-op

21d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need to genuinely care for customers, have great people skills, adapt well to change, problem-solve effectively, and be flexible with your shifts.
  • You'll provide friendly service, support colleagues, maintain store standards, introduce new products, and engage in community activities to enhance the customer experience.

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What kind of benefits does Co-op offer to its Customer Team Members?

Co-op offers a range of benefits to its Customer Team Members, including a 30% discount on Co-op products, pension scheme with up to 10% employer contributions, access to the Wagestream money management app, 31 days of holiday, virtual healthcare services, employee assistance service, and more.

What kind of skills and qualities are important for someone in this role as a Customer Team Member?

Important skills and qualities for a Customer Team Member at Co-op include a genuine care for the needs of customers and members, great people skills, a positive approach to change and problem solving, and the flexibility to work a range of different shifts.

How does Co-op support the personal development and career progression of its Customer Team Members?

Co-op offers full, paid training and dedicated support for the personal development and career progression of its Customer Team Members. Rotas are shared three weeks in advance and accessible on your phone, allowing for better planning and advancement opportunities.

Can Customer Team Members at Co-op get involved in community activities and events?

Yes, Customer Team Members are encouraged to support their local community by getting involved in all kinds of activities and events. Co-op values community engagement and participation.

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.