Logo of Huzzle

Customer Value Specialist - Box Hill FTC

image

Bupa

14d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • 25d left

AI generated summary

  • You should be fluent in Mandarin to serve our diverse customer base and be prepared for a mandatory background and police check if you receive an offer.
  • You will recommend health products, foster community relationships, assist members with transactions, ensure they understand their benefits, address concerns, and educate them on available resources.

Requirements

  • Mandarin speaking applicants are encouraged to apply as we have a large Mandarin speaking demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
  • Everyone who makes it through to offer will be required to complete a background check which includes a police check.

Responsibilities

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Assist our existing Bupa members in their day to day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access

FAQs

What is the job title for this position?

The job title is Customer Value Specialist - Box Hill FTC.

What kind of hours does this position require?

This is a full-time fixed-term position requiring 38 hours per week from Monday to Friday, with rotating Saturdays.

When does this position commence?

This position commences on 10 March 2025.

Is there a required training period for this role?

Yes, the first 4-6 weeks are dedicated to full-time training during business hours from Monday to Friday.

Are Mandarin speaking applicants encouraged to apply?

Yes, Mandarin speaking applicants are encouraged to apply as there is a large Mandarin speaking demographic customer base.

What benefits does Bupa provide to its employees?

Bupa offers a comprehensive health and wellbeing program called Viva Healthier and Happier, focusing on mental, physical, financial, social, and environmental wellbeing.

What kind of support will I receive in this role?

You will receive support from dedicated Store Managers, access to classroom training, e-Learning, on-the-floor product knowledge training, and a state-of-the-art knowledge base called "Know-It".

Will I need to undergo a background check?

Yes, everyone who makes it through to offer will be required to complete a background check, which includes a police check.

Does Bupa have a commitment to equal opportunity in hiring?

Yes, Bupa is an equal opportunity employer committed to ensuring equality in recruitment, development, retention, and promotion of staff, encouraging people from all backgrounds to apply.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.