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Customer Value Specialist - Chadstone

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Bupa

15d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • 21d left

AI generated summary

  • You must provide tailored health product recommendations, build community relationships, assist members with transactions, educate on benefits, and speak Mandarin or Farsi. A driver’s license is essential.
  • You will recommend suitable health products, build community relationships, assist members with transactions, educate on benefits, and address their concerns effectively.

Requirements

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members - drivers licence essential.
  • Assist our existing Bupa members in their day to day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access
  • MANDARIN or FARSI speaking applicants are encouraged to apply as we have a large diverse demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
  • Everyone who makes it through to offer will be required to complete a background check which includes a police check

Responsibilities

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members - drivers licence essential.
  • Assist our existing Bupa members in their day to day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access

FAQs

What is the job title for this position?

The job title is Customer Value Specialist - Chadstone.

What are the working hours for this position?

This is a full-time permanent position working 38 hours per week on a Tuesday to Saturday roster.

When does this position commence?

This position commences on 10 March 2025.

Is there a language requirement for applicants?

Yes, Mandarin or Farsi speaking applicants are encouraged to apply due to our diverse demographic customer base.

What kind of training will be provided?

The first 4-6 weeks are dedicated to full-time training (Monday to Friday business hours), including classroom training, e-Learning, and on-the-floor product knowledge training.

Is a background check required for this position?

Yes, everyone who makes it through to offer will be required to complete a background check, which includes a police check.

What is the focus of the role?

The focus of the role is to connect with customers, provide health solutions, assist with claim resolutions, and ensure customers understand the value of their health insurance product.

Are there opportunities for personal development in this role?

Yes, Bupa provides support for personal development and dedicated Store Managers will help you excel in your role.

Does Bupa offer any employee health and wellbeing programs?

Yes, Bupa has launched the "Viva Healthier and Happier" program that includes comprehensive health benefits for employees.

Is Bupa an equal opportunity employer?

Yes, Bupa is an equal opportunity employer and is committed to ensuring equality in recruitment and development, welcoming applications from all backgrounds.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.