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Customer Value Specialist Karrinyup FTC

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Bupa

16d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Perth
  • 23d left

AI generated summary

  • You must provide tailored health product recommendations, build community relationships, assist members, educate on benefits, and complete background checks. Full-time role with training included.
  • You will recommend health products, build community relationships, assist members with transactions, ensure understanding of insurance value, address concerns, and educate on benefits.

Requirements

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Taking a ‘customer first’ approach, you will also:
  • Assist our existing Bupa members in their day to day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access
  • This is a full time fixed term 12 month contract position, working 38 hours per week Mon - Fri (including rotating Saturdays)
  • The first 4-6 weeks are dedicated to full time training (Mon – Fri business hours)
  • This position commences 10 March 2025
  • Everyone who makes it through to offer will be required to complete a background check which includes a police check

Responsibilities

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Assist our existing Bupa members in their day to day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access

FAQs

What is the job title for this position?

The job title for this position is Customer Value Specialist Karrinyup FTC.

What type of contract is being offered for this role?

This is a full-time fixed-term 12-month contract position.

What are the working hours for this position?

The working hours are 38 hours per week, Monday to Friday, including rotating Saturdays.

When does this position commence?

This position commences on 10 March 2025.

Is prior experience required for this role?

While prior experience is not explicitly stated, having a love for sales and connecting with customers will be beneficial in this role.

What kind of training will be provided?

The first 4-6 weeks will be dedicated to full-time training, which includes classroom training, e-Learning, on-the-floor product knowledge training, and access to a knowledge base called "Know-It."

What support does Bupa offer to its employees?

Bupa supports employees through their comprehensive global health and wellbeing program called Viva Healthier and Happier, which focuses on physical, mental, social, financial, and environmental wellness.

Will a background check be required for applicants?

Yes, everyone who makes it through to offer will be required to complete a background check, which includes a police check.

Is Bupa an equal opportunity employer?

Yes, Bupa is an equal opportunity employer committed to ensuring equality in recruitment, development, retention, and promotion of staff, regardless of gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

How does this role contribute to customer satisfaction?

This role involves providing individual recommendations, assisting existing members, ensuring customers understand their health insurance products, and educating them on benefits, all contributing to enhanced customer satisfaction and value.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.