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CX Team Member

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You should have 0-3 years of retail experience, be confident in engaging customers, self-motivated, and flexible with availability for nights, weekends, and holidays.
  • You will ensure customer satisfaction through product knowledge, teamwork, achieving sales goals, assessing customer needs, staying updated on trends, and fostering a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What is the pay range for the CX Team Member position?

The pay range for the CX Team Member position is between £10.00 and £13.65 per hour.

Is previous retail experience required for this role?

No, 0-3 years of retail experience is preferred, but not strictly required.

What are the working hours for this position?

The position requires flexible availability, including nights, weekends, and holidays.

What kind of training or development opportunities are available?

We offer development opportunities, including Head Office Internships and participation in the Striper Ambassador Programme.

Is there a discount for employees?

Yes, employees receive an associate discount of between 30% and 50%.

How many holidays are offered to employees in this role?

Employees receive 28 days of holiday, plus an extra day for each year of service for the first five years.

How is success measured in this role?

Success is measured through personal and productivity goals, as well as the ability to provide a great in-store experience to every customer.

What is the work environment like for the CX Team Member?

The work environment is positive and inclusive, where team collaboration is encouraged.

What is the Employee Assistance Program mentioned in the benefits?

The Employee Assistance Program, provided through Retail Trust, offers support and resources for personal and work-related issues.

How can I apply for this position?

You can apply for the position by visiting our careers page or inquiring directly at the store location.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.