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CX Team Member

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Foot Locker

12d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Reading

AI generated summary

  • You should have 0-3 years of retail experience, engage customers confidently, be self-motivated, and have flexible availability, including nights, weekends, and holidays.
  • You will ensure customer satisfaction through product knowledge, collaborate with team members, meet sales goals, assess customer needs, share expertise, and foster a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What is the pay range for the CX Team Member position?

The pay range for this position is from £10.00 to £13.65 per hour.

What are the working hours for this role?

The role requires flexible availability, including nights, weekends, and holidays.

Do I need previous retail experience to apply?

No, 0-3 years of retail experience is acceptable for this position.

Is there a requirement for product knowledge?

Yes, you will need to maintain awareness of all product knowledge and current or upcoming trends.

What types of benefits are offered with this job?

Benefits include 28 days of holiday, associate discounts of 30-50%, an employee assistance program, and development opportunities.

How are success and performance measured in this role?

Success will be measured through personal and productivity goals, along with your ability to provide a great in-store experience to every customer.

Is teamwork important in this position?

Yes, you will be working as part of a team to improve individual skills and deliver excellent customer service.

Are there opportunities for advancement within the company?

Yes, there are development opportunities and participation in programs like the Striper Ambassador Programme.

What should I do if I’m interested in this position?

You should apply directly through the company's careers page or contact them for further application instructions.

Will there be training provided for new hires?

Yes, training will be provided to help you learn about the products and enhance your customer interaction skills.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.